Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
CustomerServiceRepresentative

Katherine Daniel

Guest service agent
The Bronx,NY

Summary

6+ yrs Experience:Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Guest Service Agent

Pod Times Square
Manhattan, NY
04.2019 - Current
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Maintained consistent positive customer feedback.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution in busy property with 700+ rooms.
  • Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
  • Collected room deposits, fees and payments.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details
  • Confirmed relevant guest information and payment methods to prevent fraud

Office Manager

Madison Avenue Dental Associates
Manhattan, NY
09.2018 - 06.2021
  • Managed front desk maintenance of client records and lab data(1,000)+ patients
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software {eagle Soft}

Front Desk Agent

Norton Taxes
Brooklyn , NY
01.2018 - 04.2018
  • Assisted in managing audits of federal and state income tax and state and local filings.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.

Project Coordinator Intern

World Vision
Korce, Albania
02.2015 - 11.2017

Education

High School Diploma -

Pensacola Christian College
Pensacola, FL
01.2016

Skills

  • Problem Anticipation and Resolution
  • Office Support
  • Automated and Manual Data Entry
  • Positive Attitude
  • Honest and Ethical
  • Cash Register Operations
  • Detail-Oriented
  • Work Task Prioritization
  • Originality and Creativity
  • Guest Message Transmission
  • Check In and Check Out Procedures
  • Facilities Management Software
  • Critical Thinking

Additional Information

Professional References

Dr. Dawn Jones-Sylla

(212-860-1660)

Owner of Dental practice (Madison Avenue Dental Associate)


Joseph Norton

(917-848-7410)

Owner of Norton Taxes


Languages

Albanian
Native or Bilingual

Timeline

Guest Service Agent

Pod Times Square
04.2019 - Current

Office Manager

Madison Avenue Dental Associates
09.2018 - 06.2021

Front Desk Agent

Norton Taxes
01.2018 - 04.2018

Project Coordinator Intern

World Vision
02.2015 - 11.2017

High School Diploma -

Pensacola Christian College

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Katherine DanielGuest service agent