Katherine Davis
Phoenix,AZ
Summary
Remote Customer Service Specialist
Experienced customer service professional with 8+ years of expertise in creating meaningful connections and delivering exceptional support. Skilled in empathetic communication, proactive problem-solving, and leveraging technology to enhance customer experiences. Committed to personal growth, adaptability, and continuous improvement in remote and fast-paced environments.
Overview
9
9
years of professional experience
Work History
Front Desk Administrator
Aura Psychological Services
11.2024 - Current
- Provided empathetic, patient-centered support remotely & onsite, ensuring seamless check-in and appointment scheduling
- Handled sensitive information with confidentiality, fostering trust and confidence in the practice
- Streamlined office procedures to improve efficiency and patient satisfaction
- Managed approximately 30 incoming calls, emails and faxes per day from patients, insurance companies and other providers
Showroom Manager / Administrative Assistant
Eye Opener Curated Vintage
02.2024 - 11.2024
- Built strong customer relationships through personalized, empathetic communication
- Managed online inventory across platforms, expanding the customer base and driving sales
- Coordinated shipping and deliveries, prioritizing customer convenience and satisfaction
- Executed email marketing campaigns to engage customers and boost sales
- Organized special events and promotions to showcase new products and drive sales growth
Front Desk Retail Sales Associate
Airpark Consignment
04.2016 - 01.2024
- Delivered exceptional service by actively listening to client needs and providing tailored solutions
- Built & launched the company website, improving customer accessibility and engagement
- Offered personalized interior design consultations, showcasing creativity and attention to detail
- Analyzed customer feedback trends to refine service protocols, resulting in improved client retention and satisfaction
- Improved sales performance by providing exceptional customer service
- Assisted in managing inventory levels, accurately processing shipments and deliveries
- Increased sales revenue through effective product recommendations tailored to individual customers
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation
- Sold approximately 300 items per week and continually exceeded sales goals
Education
Bachelor of Science - Neuroscience and Psychology
Arizona State University
Tempe, AZ05.2028
Skills
- Customer Advocacy
- Compassionate Communication Skills
- Remote Customer Support
- Analytical Problem-Solving
- Effective Conflict Management
- CRM Software Proficiency
- Inventory Management Tools (Square, Google Sheets)
- Online Platforms (E-Bay, Facebook Marketplace, 1stDibs)
- Accurate Data Entry
- Confidentiality Practices
- Word processing
- Problem-solving skills
- Listening skills
Timeline
Front Desk Administrator
Aura Psychological Services
11.2024 - Current
Showroom Manager / Administrative Assistant
Eye Opener Curated Vintage
02.2024 - 11.2024
Front Desk Retail Sales Associate
Airpark Consignment
04.2016 - 01.2024
Bachelor of Science - Neuroscience and Psychology
Arizona State University
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