Katherine Davis
Lakewood,CO
Summary
Dynamic administrative professional and leader with 10+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Overview
8
8
years of professional experience
Work History
Administrative Coordinator
Jhonson Pike
12.2024 - 03.2025
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
Lead Appointment Scheduler
Oxi fresh carpet cleaning
02.2021 - 10.2024
- Successfully scheduled appointments, ensuring all details were documented accurately and efficiently.
- Actively monitored incoming calls, emails, and other forms of communication for potential appointment requests.
- Adhered to company policies and procedures while scheduling appointments.
Lead Claims Customer Service
American Auto Shield
05.2017 - 11.2021
- Performed data entry for new and existing claims information into the system accurately.
- Investigated discrepancies between submitted documentation and actual account activity.
- Prepared reports summarizing daily and weekly claim activity for management review.
Skills
- Administrative support
- File management expertise
- Accurate record maintenance
- Coordinating appointments
- Customer relationship databases
- Billing
- Advanced computer skills
Timeline
Administrative Coordinator
Jhonson Pike
12.2024 - 03.2025
Lead Appointment Scheduler
Oxi fresh carpet cleaning
02.2021 - 10.2024
Lead Claims Customer Service
American Auto Shield
05.2017 - 11.2021
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