Katherine Davis
Covington,GA
Summary
Led customer service initiatives to improve client engagement and retention. Developed training materials to enhance team performance and service delivery. Fostered a culture of continuous improvement within the customer service department.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Transit Bus Operator
Athens County Transit
09.2024 - Current
- Provided exceptional customer service by addressing passenger inquiries and concerns effectively.
- Conducted routine vehicle inspections, identifying maintenance needs to ensure optimal performance.
- Mentored new operators on best practices for safe driving and customer interaction techniques.
- Implemented process improvements that enhanced route efficiency and reduced passenger wait times.
Security Dispatcher
Marksmen Security
01.2021 - Current
- Monitored and responded to emergency calls, dispatching security personnel to incidents effectively.
- Coordinated communication between security teams and clients to ensure operational efficiency.
- Utilized surveillance systems to assess real-time situations and provide accurate information to responders.
- Developed and implemented protocols for incident reporting and documentation accuracy.
Lead Dispatcher
Liway Transportation
06.2021 - 06.2023
- Coordinated daily dispatch operations to ensure timely delivery of services.
- Managed communication between drivers and clients to optimize route assignments.
- Oversaw scheduling processes to enhance operational efficiency and reduce delays.
- Trained new dispatchers on system protocols and effective communication techniques.
- Coordinated logistics activities to optimize delivery schedules and improve operational efficiency.
Transit Bus Operator
MARTA
01.2016 - 2021
- Operated transit buses safely and efficiently, adhering to scheduled routes and timeframes.
- Ensured compliance with safety regulations and operational protocols during daily bus operations.
- Monitored passenger behavior, providing assistance and maintaining a secure environment on board.
- Collaborated with dispatch teams to report service delays and address operational challenges promptly.
Fixed route driver
Macon Transit
01.2016 - 10.2020
- Follows a planned bus route, making scheduled stops to pick up or drop off passengers.
- Collects fares and answers questions about the bus route.
- Communicates with the dispatcher via two-way radio during the route; provides updates to the dispatcher and reports emergencies, traffic patterns, or accidents.
- Reports any mechanical issues with the bus such as brakes, steering, or other issues.
- Visually inspects the bus before beginning the days assigned route.
Customer Service/ Cashier
Petsmart
07.2014 - 01.2016
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash register.
Transportation Dispatcher
Paramount Staffing
04.2012 - 01.2014
- Posted assignment information on dispatch board.
- Compiled and recorded data for dispatch.
- Verified and kept records on incoming and outgoing trips.
- Assist client and transportation providers with all needs as they arrived.
- Utilized traveling and driving tools(ie. GPS, Google map).
Security Guard Dispatcher
Allied-Barton
03.2005 - 01.2012
- Dispatched security personnel to client sites for private, protective-service firm.
- Executed daily operations of monitoring all internal and external alarms.
- Read posted orders to ascertain personnel requirements.
- Notified guards of work assignments and changes in instructions by telephone.
- Posted assignment information on dispatch board.
- Compiled and recorded data for dispatch, payroll, billings and personnel records.
- Compiled and recorded data for dispatch.
Education
undefined
Atlanta Technical College
undefined
Central Georgia Technical College
Nursing Degree - undefined
Atlanta Metropolitan College
Atlanta, GA01.2001
College Prep. Diploma - undefined
Booker T. Washington High School
Atlanta, GA01.2000
Skills
Assisted in operating office equipment including fax machines, copiers, scanners, and printers Supported basic PC troubleshooting to resolve common technical issues
Certification
- Forklift Licensure
- Medical Assistant (M.A.) Certificate
- Defensive Driving Certificate
- First Aid Certified
- Cardio Pulmonary Resuscitation (C.P.R.) Certified
- Certified Nurse Aide
- Commercial Drivers licence Class B
Language(s)
English (primary) Advanced
Spanish (secondary) Intro
Timeline
Transit Bus Operator
Athens County Transit
09.2024 - Current
Lead Dispatcher
Liway Transportation
06.2021 - 06.2023
Security Dispatcher
Marksmen Security
01.2021 - Current
Transit Bus Operator
MARTA
01.2016 - 2021
Fixed route driver
Macon Transit
01.2016 - 10.2020
Customer Service/ Cashier
Petsmart
07.2014 - 01.2016
Transportation Dispatcher
Paramount Staffing
04.2012 - 01.2014
Security Guard Dispatcher
Allied-Barton
03.2005 - 01.2012
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Atlanta Technical College
undefined
Central Georgia Technical College
Nursing Degree - undefined
Atlanta Metropolitan College
College Prep. Diploma - undefined
Booker T. Washington High School