Katherine Dedios
Tamarac,Florida
Summary
With 9 years of successful customer service skills, knowledgeable and dedicated customer service professional with extensive experience in the Management industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
Carroll Management
Sunrise, FL
01.2020 - Current
- Preparing and scheduling property viewings, conducting property tours and interviewing prospective tenants
- Addressing and resolving residents' questions, concerns, and complaints in timely manner
- Inspecting property conditions and coordinating maintenance activities
- Managing budgets, accounts, rent collections, and tenant notices
- Creating and distributing marketing materials to attract new tenants
- Maintaining organized and updated resident files and records
- Reporting any problems or issues to property manager
- Developed and executed plan to achieve and maintain 95% or better rate of occupancy
- Compiled maintenance and repair requests for submission to Maintenance Supervisor and reached out to local contractors for bid proposals
- Verified income, assets and expenses and completed file tracking sheet for each applicant
- Administered operations to handle needs of more than 90 tenants across 400 property units
Assistant Property Manager
Excel Properties
Hoboken, NJ
02.2017 - 01.2020
- Inquired about late payments and assisted in handling any eviction issues
- Interviewed new prospective tenants and conducted tours of property
- Distributed and collected leases, and ensured that all required legal documents were signed
- Inspected property on regular basis to assess condition of buildings and grounds, and ensured that empty units were ready for new tenants
- Attended to necessary repairs and maintenance
- Assisted in hiring grounds crew and other staff necessary for upkeep of property
- Received all telephone calls and in-person visits
- Processed rent payments
- Communicated with Property Manager regarding accuracy of invoices received; confirmed that purchase orders were attached and invoices are coded correctly according to company procedures.
- Used strong negotiating talents to obtain reasonable fees from contractors for Turn Overs and Move In work
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
- Completed final move-out walk-throughs with tenants to identify required repairs
- Decreased operating costs 75% by implementing cost control procedures
Concierge
The Versailles
West New York, NJ
08.2014 - 02.2017
- Managed over 50 customer calls per day
- Greeted and acknowledged all residents and announced/signed in all guest and contractors/vendors
- Provided service such as packages and dry cleaning acceptance and retrieval, transportation options, and any additional requests upon demand
- Projected consistent image that complemented property through appearance, performance, and service orientation while ensuring property rules and regulations were enforced.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
- Maintained front desk's concierge book to provide visitors with access to relevant local information
Education
High School Diploma -
North Bergen High School
North Bergen, NJ06.2011
Skills
- Contractual Obligations
- Deposits Management
- Policy and Procedure Enforcement
- Sale and Rental Recordkeeping
- Flexible and Adaptable
- Collaboration
- Customer Service
- Microsoft Office
- Data Entry
- MS Office
- Organization and Time Management
Languages
Spanish
Full Professional
Timeline
Assistant Property Manager
Carroll Management
01.2020 - Current
Assistant Property Manager
Excel Properties
02.2017 - 01.2020
Concierge
The Versailles
08.2014 - 02.2017
High School Diploma -
North Bergen High School
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