Katherine Defina

Office Manager

Andover Comprehensive Dental Care

Andover

02.2000 - Current

Managed daily office operations for a dental practice serving diverse patient needs.
Coordinated patient scheduling and appointment reminders to improve office efficiency.
Oversaw inventory management and ordering of dental supplies and equipment.
Implemented office policies and procedures to enhance workflow and compliance.
Trained new staff on office protocols and patient interaction standards.
Maintained accurate patient records in electronic health record systems.
Facilitated communication between dental staff, patients, and insurance providers.
Organized staff meetings to discuss operational challenges and solutions.
Maintained filing system for records, correspondence and other documents.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Managed office inventory and placed new supply orders.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Monitored payments due from clients and promptly contacted clients with past due payments.
Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Ordered supplies and equipment to maintain adequate inventory levels.
Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Supervised staff members, organized schedules and delegated tasks.
Reviewed files and records to obtain information and respond to requests.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Managed office budget to handle inventory, postage and vendor services.
Coded and entered daily invoices with in-house accounting software.
Provided training to new hires on office policies and procedures.
Implemented and maintained company protocols to facilitate smooth daily activities.
Organized company events including holiday parties, team building activities .
Ensured compliance with applicable laws regarding employment practices.
Reviewed contracts for accuracy prior to signing off on behalf of the company.
Automated office operations for managing client correspondence, payment schedules and data communications.
Maintained confidential records relating to personnel matters.
Assisted in recruiting, onboarding and training new employees.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Resolved customer complaints or answered customers' questions.
Guided employees in handling difficult or complex problems.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Recruited, interviewed and selected employees to fill vacant roles.
Recommended solutions related to staffing issues and proposed procedural changes to managers.
Computed balances, totals or commissions to support accounting team.

Summary

Overview

Work History

Office Manager

Education

Some College (No Degree) - Undeclared

Skills

References

Timeline

Office Manager

Some College (No Degree) - Undeclared

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