Katherine Delgado
Front Office Coordinator
Houston,TX
Summary
Friendly medical receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
16
16
years of professional experience
Work History
Front Desk Specialist
INOV8 Orthopedics
04.2022 - Current
- Welcomed each new arrival pleasantly and confirmed appointment and identification.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate insurance, demographic and health history.
- Organized paperwork such as charts and reports for office and patient needs.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
Patient Coordinator
Lymphwell
10.2021 - 02.2022
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
Medical Office Manager
Dr. Barry Weinstein DPM
04.2014 - 03.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Verified insurance coverage and obtained pre-authorizations.
- Coordinated with facilities to set up surgeries for 1 podiatrist.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed office bookkeeping with insurance billing and patient payments.
Senior Caregiver
Self-employed
01.2012 - 11.2014
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Certified Nursing Assistant
Memorial Hermann Southeast Hospital
08.2013 - 12.2013
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Collections Specialist
ARC Document Solutions, Printing
11.2009 - 12.2012
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Counseled debtors on payment options and arranged installment agreements.
- Trained new team members on scripts, company services and collection strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Receptionist
ARC Document Solutions, Printing
01.2006 - 12.2008
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Liaised with vendors, contractors and professional services personnel to properly process orders
Education
Sterile Processing Technology
Fortis College
Houston, TX08.2021
Certified Nurse Assistant
Houston Community College
Houston, TX05.2013
High School Diploma -
Chavez High School
Houston, TX05.2005
Skills
- Strong Multi-Tasking Ability
- Welcoming, Positive Personality
- Adaptability
- Self-Motivated Professional
- Customer Service Experience
- Organization and Time Management
- Verification of Insurance Coverage
- Understanding of Medical Ethics
- Medical Records Management
- Appointment Setting
- Computer Proficiency
Rescuing Animals
- Fundraising for animals
- Fostered dogs
- Donated to local shelters
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Specialist
INOV8 Orthopedics
04.2022 - Current
Patient Coordinator
Lymphwell
10.2021 - 02.2022
Medical Office Manager
Dr. Barry Weinstein DPM
04.2014 - 03.2020
Certified Nursing Assistant
Memorial Hermann Southeast Hospital
08.2013 - 12.2013
Senior Caregiver
Self-employed
01.2012 - 11.2014
Collections Specialist
ARC Document Solutions, Printing
11.2009 - 12.2012
Receptionist
ARC Document Solutions, Printing
01.2006 - 12.2008
Sterile Processing Technology
Fortis College
Certified Nurse Assistant
Houston Community College
High School Diploma -
Chavez High School
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