Katherine Dennard
Marietta,GA
Summary
Detail-oriented Marketing Student with extensive knowledge of Microsoft Excel and data analysis. Dynamic individual with proven history of innovative and effective marketing. Committed to accurate and detailed research.
Overview
3
3
years of professional experience
Work History
Marketing Student Assistant
Kennesaw State University
Kennesaw, GA
01.2021 - 08.2021
- Extensive use of Microsoft Excel
- Tracked key metrics and developed spreadsheets and data models.
- Collected data using various research methods to broaden results and optimize marketing strategies.
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
- Identified appropriate marketing channels and target customers for campaigns.
Customer Service Representative Agent
Mohawk Industries Inc
Calhoun, GA
03.2020 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Recommended products to customers, thoroughly explaining details.
- Answered constant flow of customer calls with minimal wait times.
Sales Associate
Cracker Barrel
Dalton, GA
10.2019 - 03.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared large cash deposits with zero discrepancies.
Sales Associate
Office Depot
Marietta, GA
05.2019 - 10.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared large cash deposits with zero discrepancies.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
Sales Associate
Ace Hardware
Dalton, GA
08.2018 - 11.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Tracked stock using company inventory management software.
Sales Associate
Kohls Department Store
Roswell, GA
10.2017 - 05.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared large cash deposits with zero discrepancies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Increased sales by offering advice on purchases and promoting additional products.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
BBA - Marketing
Georgia Southwestern State University
Americus, GA 08.2021 - Current
BBA - Marketing
Kennesaw State University
Kennesaw, GA 01.2021 - 07.2022
BBA - Marketing
Dalton State College
Dalton, GA 05.2018 - 07.2022
Skills
Excel
Campaign development
Database Management
Adobe Creative Cloud
Employee training
Digital marketing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
Alpha Sigma Tau Sorority
Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
BBA - Marketing
Georgia Southwestern State University
08.2021 - Current
BBA - Marketing
Kennesaw State University
01.2021 - 07.2022
Marketing Student Assistant
Kennesaw State University
01.2021 - 08.2021
Customer Service Representative Agent
Mohawk Industries Inc
03.2020 - 12.2020
Sales Associate
Cracker Barrel
10.2019 - 03.2020
Sales Associate
Office Depot
05.2019 - 10.2019
Sales Associate
Ace Hardware
08.2018 - 11.2018
BBA - Marketing
Dalton State College
05.2018 - 07.2022
Sales Associate
Kohls Department Store
10.2017 - 05.2018