Katherine Deprez
Gorham
Summary
Dynamic professional with a strong foundation in analytical thinking, communication, and teamwork, demonstrating a proven ability to adapt swiftly to new environments. Committed to enhancing professional skills through ongoing learning and growth. Equipped with exceptional problem-solving capabilities and a positive attitude. Prepared to embrace new challenges and move forward with enthusiasm.
Overview
12
12
years of professional experience
Work History
Administrative Assistant, Tax Preparer
Macomber & Palanza
01.2024 - 10.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed email correspondence, handled incoming and outgoing mail, certified mail, and faxes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved digital document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Managed the paper filing system, entered data, and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent client relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Prepared individual and business tax returns using advanced tax software.
- Reviewed financial documents to ensure compliance with federal and state regulations.
- Assisted clients in understanding tax obligations and available deductions.
- Collaborated with team members to streamline tax preparation processes for efficiency.
- Stayed current on changing tax laws and regulations to provide the most accurate advice to clients.
- Maximized client savings by identifying deductions and tax credits through thorough review of financial documents.
- Managed a diverse caseload of clients across various industries, adapting quickly to meet each individual's unique needs.
Shift Lead
Crumbl
06.2022 - Current
- Provided friendly, efficient customer service, maintained a welcoming atmosphere for patrons, while resolving any concerns. I established a positive rapport with customers and staff members alike through strong communication skills.
- Trained and mentored new employees on company policies and best practices for customer service and quality.
- Supervised team members during high-volume shifts to ensure operational efficiency, worked on tasks to meet business and customer needs, and delegated daily tasks and responsibilities to appropriate positions.
- Conducted performance evaluations, providing feedback to foster employee growth and development.
- Streamlined workflow processes, reducing downtime and improving team productivity.
- Maintained quality cookie replication by adhering to company standards, and ensured the cleanliness and function of kitchen equipment and supplies.
- Helped store management meet standards of service and quality in daily operations, and implemented quality control measures to maintain product consistency and excellence.
- Managed inventory levels, ensuring stock availability for peak demand periods.
- Completed store opening and closing procedures, balanced tills, and prepared deposits.
Customer Relations Representative
Norway Savings Bank
06.2021 - 06.2022
- Managed customer account updates, maintaining accuracy and compliance with bank policies.
- Maintained the confidentiality of customers and businesses.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in onboarding new clients, ensuring a smooth transition and positive experience.
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Developed strong relationships with clients to enhance loyalty and satisfaction levels for both new and existing customers.
- Implemented effective upselling techniques by identifying opportunities within existing customer interactions, leading to increased revenue generation.
- Handled high-pressure situations calmly, ensuring positive outcomes for both the client and the business.
- Maintained comprehensive knowledge of company offerings to provide accurate information and recommendations to customers.
- Contributed to achieving sales goals by providing exceptional support during pre-sale consultations and post-sale follow-up activities.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Administrative Assistant
Custom Coach and Limousine
02.2014 - 03.2022
- Processing biweekly payroll data.
- Assisting in the transition of payoll from ADP to CheckWriters.
- Connecting incoming calls with the appropriate department.
- Assisted in preparing documents and reports for internal meetings and employee communications.
- Organized office supply inventory, ensuring availability of necessary materials for operations.
- Maintained electronic filing systems for efficient document retrieval and management.
- Collaborated with team members to streamline administrative processes and improve workflow efficiency.
- Supported event planning efforts by coordinating logistics and vendor communications.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, and provided training materials to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings, or coordinating logistics as needed for success.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Assisted in organizing company events to enhance team morale, coordinating logistics, and catering for over 50 participants.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Assisted in the preparation of financial reports, gathering data that contributed to payroll accuracy.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisting with other administrative tasks as needed for the Human Resources, Safety Department, and Sales Team.
Education
Some College -
University of Maine
Orono, ME01.2013
High School Diploma -
Gorham High School
Gorham, ME01.2011
Skills
- Optimistic outlook
- Effective team collaboration
- Proficient in computer applications
- Analytical problem-solving
- Excel data management
- Documentation and recordkeeping
- Administrative support
- Customer and client relations
- Payroll management
- File organization
Timeline
Administrative Assistant, Tax Preparer
Macomber & Palanza
01.2024 - 10.2025
Shift Lead
Crumbl
06.2022 - Current
Customer Relations Representative
Norway Savings Bank
06.2021 - 06.2022
Administrative Assistant
Custom Coach and Limousine
02.2014 - 03.2022
Some College -
University of Maine
High School Diploma -
Gorham High School