Katherine Deschamps
Providence,RI
Summary
Dynamic professional with extensive experience in Customer Service, Vehicle Damage Appraising, Data Analysis, and supervising. Skilled in estimating repair costs and negotiating with insurance companies. Processing collected data and conveying in taxing environments. Proven ability to enhance customer and employee satisfaction and retention.
Overview
14
14
years of professional experience
Work History
Farmer's Market Vendor
Lion's Tooth Farm
Windsor, Massachusetts
01.2022 - Current
- Operating a second farmstand for the farm to grow and expand the business
- Plant produce for farm stands, and help fill products to sell.
- Provided excellent customer service to ensure customer satisfaction.
- Prepared fresh produce for sale weekly.
- Answered questions about product ingredients, nutritional value, storage requirements.
- Adhered to food safety regulations when handling and displaying food items.
Auto Damage Appraiser
Haddad Motor Group
Pittsfield, MA
11.2022 - 01.2025
- Licensed Auto Damage Appraiser in the State of Massachusetts, writing estimates for the general public, and 3 insurance companies using CCCone share
- Writing supplements/negotiating repairs with all car insurance companies in the state of Massachusetts, (NPN: 20868621)
- Toyota Certified, working with customers to ensure their vehicle is returned to them in a pre-accident condition
Patient Experience Data Specialist
Berkshire Health Systems
Pittsfield, MA
05.2021 - 09.2022
- Data Specialist working with CMS, Patient Survey, and Quality data to help improve the patient experience in our organization
- Also a Patient Advocate, and Notary
Assistant to the RN Director
Berkshire Health Systems
Pittsfield, MA
04.2020 - 05.2021
- Administrative assistant to multiple Nursing Directors, and Clinical Managers who collectively manage nursing staff, and clinical processes of numerous different inpatient departments of Berkshire Medical Center
- Keep Calendars in line, schedule meetings, take minutes during meetings, order administrative supplies, and pilot initiatives
- Backup Birth Certificate Issuer/ Notary
Product Specialist
Haddad Motor Group
Pittsfield, MA
01.2019 - 04.2020
- Sold cars, specifically Toyota brand
- Assisted managers with day-to-day tasks
Store Manager
Dollar General
, CO and MA
07.2017 - 08.2018
- Opened and operated own store in CO
- Assisted troubled stores and assisted with operation of half of the district
Certified Nursing Aide (CNA)
Regent Park & Carriage House
Holyoke, CO
02.2015 - 07.2018
- Provided personal care to a maximum of 16 residents at one time
- Assisted residents with basic ADL's (assistance in daily living) and social activities
Front Desk Employee
Morgan Community College
Fort Morgan, CO
06.2016 - 05.2017
- Assisted students with technology and paperwork
- Answered phones, set up classrooms and proctored exams
Qualified Medication Administering Personnel (QMAP)
Regent Park & Carriage House
Holyoke, CO
04.2015 - 02.2016
- Performed duties of shift leader on various shifts
- Administered medications, organized appointments, charts and paperwork
Caregiver
Synergy Homecare
Parker, CO
09.2014 - 03.2015
- In-home caregiver
- Cleaning, meal prep, help with small day to day activities
Assistant Manager
The Fragrance Outlet Inc.
Castle Rock, CO
08.2013 - 09.2014
- Managed employees, created schedules and ran day to day operations
- Performed inventory, stocking, loss prevention and placed merchandise orders
Sales Associate
Kohl's Dept. Stores Inc.
Castle Rock, CO
08.2011 - 09.2013
- Customer service sales along opening and closing store
- Performed inventory, stocking and changing floor sets
Education
Auto Damage Appraisers Course -
Upper Cape Cod Regional Tech
Bourne, MA04-2023
Healthcare Administration - Concentration in Patient Safety & Quality
Southern New Hampshire University
Manchester, NH01.2022
Pre-Nursing Courses -
Morgan Community College
Fort Morgan, CO01-2016
Nursing Aide Certification -
Northeastern Junior College
Sterling, CO01.2016
Berkshire Community College
Pittsfield, MA06-2011
High School Diploma -
Pittsfield High School
Pittsfield, MA01.2010
Skills
- Estimating repair costs
- Negotiation & Communication
- Claims management & Appraisal Writing
- Licensed w/ ADALB in the state of MA
- Data analysis
- Quality assurance
- Notary in the State of MA
- Conflict resolution
- Patient advocacy
- Team collaboration
- Database management
- Regulatory compliance
References
References available upon request.
Timeline
Auto Damage Appraiser
Haddad Motor Group
11.2022 - 01.2025
Farmer's Market Vendor
Lion's Tooth Farm
01.2022 - Current
Patient Experience Data Specialist
Berkshire Health Systems
05.2021 - 09.2022
Assistant to the RN Director
Berkshire Health Systems
04.2020 - 05.2021
Product Specialist
Haddad Motor Group
01.2019 - 04.2020
Store Manager
Dollar General
07.2017 - 08.2018
Front Desk Employee
Morgan Community College
06.2016 - 05.2017
Qualified Medication Administering Personnel (QMAP)
Regent Park & Carriage House
04.2015 - 02.2016
Certified Nursing Aide (CNA)
Regent Park & Carriage House
02.2015 - 07.2018
Caregiver
Synergy Homecare
09.2014 - 03.2015
Assistant Manager
The Fragrance Outlet Inc.
08.2013 - 09.2014
Sales Associate
Kohl's Dept. Stores Inc.
08.2011 - 09.2013
Auto Damage Appraisers Course -
Upper Cape Cod Regional Tech
Healthcare Administration - Concentration in Patient Safety & Quality
Southern New Hampshire University
Pre-Nursing Courses -
Morgan Community College
Nursing Aide Certification -
Northeastern Junior College
Berkshire Community College
High School Diploma -
Pittsfield High School
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