Katherine Devlin
New Berlin,WI
Summary
Dynamic professional with over 30 years of experience in customer relationship management and team leadership. Proven track record in enhancing customer satisfaction and loyalty through effective communication and strategic operational improvements. Skilled in staff training and development, recruitment, and effective communication. Committed to operational excellence and achieving organizational goals through innovative strategies. Dynamic professional with over 20 years of experience in customer relationship management and team leadership. Proven track record in enhancing customer satisfaction and loyalty through effective communication and operational strategies.
Overview
34
34
years of professional experience
Work History
Owner
Classic Cleaning Services, LLC
New Berlin, WI
05.2001 - Current
- Manage daily operations for a residential and commercial cleaning company.
- Develop cleaning schedules to ensure timely service to my customers.
- Build customer relationships through effective communication and feedback.
- Maintain relationships with existing clients by providing superior customer service.
- Ensure compliance with local, state, and federal regulations.
- Oversee budgeting and financial management.
- Develop and implement strategies to increase customer satisfaction and loyalty.
Manager
Taco Bell Restaurants
, WI
08.1991 - 12.2001
- Developed operational strategies to enhance team performance and productivity.
- Mentored junior staff, providing guidance on best practices and professional development.
- Optimized process efficiency through targeted improvements to optimize service delivery.
- Oversaw compliance with company policies and industry regulations in all operations.
- Facilitated training sessions to improve team skills and operational knowledge.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Conducted performance reviews for team members.
- Developed and implemented strategic plans to achieve company objectives.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruiter
Resources in Food
Milwaukee, WI
12.2000 - 02.2001
- Conducted candidate sourcing using various recruitment platforms and databases.
- Facilitated interviews by coordinating schedules between candidates and hiring managers.
- Collaborated with hiring teams to understand staffing needs and develop recruitment strategies.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Sourced and screened potential candidates for open positions.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Collaborated with hiring managers to understand position requirements.
- Provided ongoing support throughout the entire recruitment life cycle processes.
- Provided feedback to unsuccessful applicants on the status of their applications.
Education
High School Diploma -
University of Wisconsin-Whitewater
Whitewater, WISkills
- Customer relationship management
- Team leadership
- Performance evaluation
- Staff training and development
- Recruitment and hiring
- Effective communication
- Problem solving
- Quality assurance
- Client engagement optimization
- Regulatory compliance
- Customer relations
- Employee development
Timeline
Owner
Classic Cleaning Services, LLC
05.2001 - Current
Recruiter
Resources in Food
12.2000 - 02.2001
Manager
Taco Bell Restaurants
08.1991 - 12.2001
High School Diploma -
University of Wisconsin-Whitewater