Katherine Diaz
Accounting Intern
La Verne,CA
Summary
Reliable individual with 3 years of client interface experience, tax preparation experience, as well as continuing logistics employment. Well-versed in transactions involving various forms of payment and observant of consumer trends. Skilled in both individual and team roles, with experience in training and mentoring new staff on company objectives. Technologically-savvy with excellent customer service skills, time management and multitasking abilities. Attentive to customer needs and able to work through technical issues leading to the constant development of effective resolutions.
Overview
4
4
years of professional experience
Work History
Outbound Warehouse Associate
Nordstrom
Ontario, CA
11.2021 - Current
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Sorted and delivered materials to different work areas and staff.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Customer Service Associate
Target
Montclair, CA
08.2017 - 05.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Used company troubleshooting resolution policies to evaluate technical problems and find efficient solutions.
- Informed customers about special promotions and provided detailed information for various products.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Provided information regarding charge accounts and loyalty programs.
Volunteer Income Tax Assistant
University Of La Verne
La Verne, CA
11.2018 - 04.2019
- Minimized financial discrepancies by accurately managing bookkeeping, payroll and tax reporting procedures with zero errors.
- Organized and filed federal and state tax returns, paying close attention to deadline dates.
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Automated office operations by managing client correspondence, filing, record tracking and data communications.
Education
Bachelor of Science - Accounting
University of La Verne
La Verne, CA05.2023
Skills
- Charge Calculation
- Warehouse Operations
- Handheld Computers
- Pattern Recognition
- Production Optimization
- Maintaining Quality Assurance Standards
- Daily Logs
- Work Order Following
- Shipment Inspection
Timeline
Outbound Warehouse Associate
Nordstrom
11.2021 - Current
Volunteer Income Tax Assistant
University Of La Verne
11.2018 - 04.2019
Customer Service Associate
Target
08.2017 - 05.2020
Bachelor of Science - Accounting
University of La Verne