Katherine Diaz
Perth Amboy,NJ
Summary
Empathetic customer service professional driven to making customers feel understood and supported. Excels in fast-paced and slow-paced environments, is an active listener, and resolves conflicts smoothly. Also skilled in data analysis, research, critical thinking, and healthcare-related course experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Macy’s
Woodbridge, NJ
09.2023 - 05.2024
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Assisted in training new fulfillment associates, sharing best practices and tips.
- Accepted, processed and quickly filled online orders.
- Performed quality checks on products prior to shipment to ensure customer satisfaction.
- Coordinated with team members to meet daily productivity goals and deadlines.
- Worked quickly and effectively while under a strict time limit.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Communicated effectively with other departments regarding order status updates.
- Monitored stock levels and notified supervisors when supplies needed to be replenished.
- Inspected incoming materials for quality assurance purposes.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
Sales Associate
Big Lots
North Fort Myers, FL
10.2020 - 01.2022
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store products and services information.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted customers with product selection, sizing and styling.
- Demonstrated product features and benefits for customers' needs.
- Answered store and merchandise questions and led customers to wanted items.
Education
Associate of Science - Allied Health Pre-Professional
Middlesex County College
Edison, NJ05-2025
High School Diploma -
Ida S. Baker High School
Cape Coral, FL05.2022
Skills
- Customer Service
- Time Management
- Listening skills
- Flexible schedule
- Cash handling accuracy
- Data Analysis
- Organizational Skills
- Research
- Inventory management
- Money Math
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Reading Comprehension
- Multi-Tasking
- Medical terminology
- Teamwork
- Independent Work
- Typing
- Writing
- Mobile Orders
- BOPS
- Fulfillment
- Sales
- Order returns
Languages
- English, Fluent
- Spanish, Intermediate (learning; understanding more than speaking)
Certification
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Outlook
Availability
Monday-Sunday. 8am-9pm. Includes weekends and holidays as needed.
Timeline
Fulfillment Associate
Macy’s
09.2023 - 05.2024
Sales Associate
Big Lots
10.2020 - 01.2022
Associate of Science - Allied Health Pre-Professional
Middlesex County College
High School Diploma -
Ida S. Baker High School
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