Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Dickinson

Milton,DE

Summary

Small Business Owner with top-level skills in management and sales. Likeable personality and customer-focused background coupled with expertise in Microsoft Word, Excel and Powerpoint as well as Quickbooks and website management. Ready to tackle new challenges and build success with exciting organization.

Overview

16
16
years of professional experience

Work History

Small Business Owner

Jane & Georgie
Rehoboth Beach, DE
10.2010 - 06.2019
  • Promoted business via social media to generate leads and maximize brand identity.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Devised processes to boost long-term business success and increase profit levels.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Used business software packages to maintain files and administrative records.
  • Oversaw long-term planning, staff hiring and training, and procedure development as part of business operations.
  • Frequently studied market to keep abreast of new industry trends.
  • Outlined finances, goals and daily operations of company in detailed business plans.
  • Determined best courses of action for company based on regional market trends and demands.
  • Coached and mentored employees through effective recruitment, hiring and goal setting methods.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Provided exceptional customer service to customers, cultivating customer loyalty
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Built loyal account base and long-term business relationships retail accounts.
  • Trained new employees on proper protocols and customer service standards.
  • Created and installed exciting merchandise displays to catch attention of store customers.
  • Created marketing strategy and advertising initiatives to promote the business to the public.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Managed website design, product offerings, online promotions, email campaigns and Google ads.
  • Assisted with implementation of Point of Sale software.
  • Created seasonal budget plans and projected buys for the business.

Manager

J. McLaughlin
Bethesda, MD
08.2008 - 10.2010
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Approved regular payroll submissions for employees.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Recorded inventory sales into organization's weekly income report.
  • Planned and executed in-store events and trunk shows to drive sales
  • Assisted with creating and implementing eye catching window and floor displays to drive store traffic and sales
  • Attended quarterly sales and buying meetings with upper management.
  • Managed thief prevention and inventory control.

Manager

Tickled Pink
Rehoboth Beach, DE
05.2003 - 08.2008
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Created and managed weekly employee schedule
  • Managed store website, design and order fulfillment
  • Developed and maintained relationships with customers
  • Planned and created in-store events to drive sales and customer loyalty
  • Created holiday and seasonal in-store displays to cultivate store interest and drive sales
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Attended quarterly buying trips to scout new brands and stay on top of current market trends.
  • Managed the selection and purchase of inventory.

Education

Bachelor of Science - Marketing

University of Delaware
Newark, DE

Skills

  • Hiring and Onboarding
  • Problem Anticipation and Resolution
  • Business Management and Development
  • Administrative Management
  • Planning and Execution
  • Originality and Creativity
  • Sales Tracking
  • Administering Social Media Accounts
  • POS Inventory System Operation
  • Inventory Tracking and Management
  • Supervising Employees
  • Google Ads

Timeline

Small Business Owner

Jane & Georgie
10.2010 - 06.2019

Manager

J. McLaughlin
08.2008 - 10.2010

Manager

Tickled Pink
05.2003 - 08.2008

Bachelor of Science - Marketing

University of Delaware

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Katherine Dickinson