Katherine Dinkins
Independence,Missouri
Summary
Dynamic and dependable professional with extensive experience as a Transport Driver at Assist Services, excelling in route planning and customer relations. Proven ability to maintain safety regulations while delivering exceptional service, ensuring timely and accurate deliveries. Skilled in vehicle inspection and committed to fostering positive customer experiences.
Overview
23
23
years of professional experience
4
4
Certification
Work History
Transport Driver - School District
Assist Services
04.2022 - Current
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Inspected vehicles for mechanical items and safety issues before each trip.
- Maintained records of daily deliveries and pickups, including times, products, or services delivered.
- Adhered to safety regulations while driving vehicles on public roads.
- Provided excellent customer service throughout all stages of delivery process.
- Responded promptly to customer inquiries related to deliveries or services provided.
- Maintained accurate records of deliveries, pickups, and mileage logs.
- Followed established routes for delivery and pickup of goods.
- Communicated effectively with customers regarding delivery information or inquiries about shipments.
- Operated GPS navigation system when applicable during trips.
- Performed pre-trip inspections on assigned vehicle prior to departure from facility.
- Reported any incidents or accidents to management immediately.
- Maintained cleanliness of truck interior and exterior and ensured vehicle was fueled at end of shift.
- Notified supervisor if additional stops were required for pickup or drop off locations along route.
- Delivered cargo safely to assigned destinations in a timely manner.
- Ensured all necessary documents were completed accurately prior to leaving the warehouse premises.
- Monitored road conditions and adjusted route accordingly to ensure timely arrival at destination.
- Worked with dispatch to update routes and inform customers of delays.
- Completed daily logs and issued papers to customers.
- Kept customers satisfied and loyal by completing timely and accurate deliveries.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Managed proper transportation of dangerous goods with no incidents.
- Maintained safe driving habits to protect property and general public on roadways.
- Obeyed traffic laws and followed established traffic and transportation procedures.
- Followed regular schedule of pickups for individual customers and groups.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Obtained signatures needed to complete and process paperwork.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Worked well with dispatchers to communicate route and schedule changes.
Patient Care Technician
TLC Eldercare IHHC LLP
12.2007 - Current
- Administered prescribed medications under the supervision of a Registered Nurse.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Ensured that all medical equipment was properly maintained and sterilized.
- Provided emotional support for patients and families during difficult times.
- Helped create a safe environment by following infection control policies.
- Explained treatment procedures to patients and their families.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Instructed new employees on proper techniques of performing daily tasks.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Provided direct patient care and assistance to healthcare team members.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Provided emotional support to patients and their families during difficult times.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Kept instruments and equipment clean and sanitized.
- Responded to bell or light signal calls to assist patients with needs.
- Restocked unit frequently with necessary medical supplies.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
- Reminded patients to take prescribed medications or nutritional supplements.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Answered patient call signals and signal lights to determine patients' needs.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Planned and served meals and snacks to patients according to prescribed diets.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Turned and repositioned bedridden patients to prevent bedsores.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Collected specimens from patients for laboratory testing purposes.
Patient Care Technician
Truman Medical Center Lakewood
04.2017 - 07.2017
- Administered prescribed medications under supervision of Registered Nurse.
- Conducted regular safety rounds to maintain patient safety and comfort.
- Provided first aid during emergencies, ensuring swift responses to critical situations.
- Collected and processed specimens, including urine samples, following established protocols.
- Explained treatment procedures to patients and families, enhancing understanding and compliance.
- Reported any changes in patient behavior or condition immediately to nursing staff.
- Assisted in patient examinations by preparing individuals and monitoring vital signs.
- Educated patients on nutrition and hygiene, promoting overall health awareness.
Administrative Assistant
Community Access
02.2007 - 11.2009
- Greeted visitors and provided company information, ensuring a professional first impression.
- Managed office supplies inventory, placing orders as needed to maintain stock levels.
- Coordinated mailings by sorting mail and preparing packages for courier or postal service.
- Provided administrative support to executive team by scheduling meetings and managing calendars.
- Updated customer contact databases regularly to reflect changes in employee status.
- Facilitated interdepartmental communication to enhance collaboration across teams.
- Organized filing systems for both physical and electronic documents, ensuring accuracy and confidentiality.
- Handled incoming calls and directed inquiries to appropriate personnel efficiently.
Inbound/Outbound Customer Service Representative
Mound Grove Cemetery
02.2005 - 05.2007
- Maintained composure while professionally managing difficult customer situations.
- Provided timely product and service information to customers.
- Utilized technology to efficiently handle high call volumes.
- Updated customer accounts by gathering necessary data systematically.
- Documented all customer interactions accurately in the CRM.
- Scheduled deliveries and appointments as additional support for customers.
- Conducted follow-up calls to ensure satisfaction with products and services.
- Adhered to company policies regarding customer service standards.
Church Secretary
Palestine Missionary Baptist Church
03.2002 - 03.2003
- Coordinated annual fund-raising events, enhancing community engagement and support.
- Managed travel arrangements for church members attending retreats and conventions.
- Greeted visitors and addressed inquiries, fostering a welcoming environment.
- Updated congregation contact information in database to ensure accuracy.
- Prepared agendas for weekly staff meetings, streamlining discussion points.
- Provided secretarial assistance to pastors for various special projects.
- Scheduled meetings and appointments with congregation members, optimizing time management.
- Processed incoming mail daily, ensuring proper sorting and filing.
Education
Associate Degree - Patient Care Technician (PCT), Associate of Occupational Studies, Medical Billing and Coding, CNA/Certified Nurse's Aide, Phlebotomy, Level 1 Med Aide, CMT Certified Medication Technician, MED'S CNA Training Programs, MedCerts Medical Billing and Coding Specialist
Vatterott College
Skills
- ICD 9/CPT Coding
- Vehicle inspection
- Route planning
- Safety regulations
- Customer service
- GPS navigation
- Record keeping
- Emergency response
- Traffic compliance
- Communication skills
- Problem solving
- Time management
- Attention to detail
- Team collaboration
- Mechanical maintenance
- Passenger transport
- Managing paperwork
- Vehicle maintenance
- Customer relations
- Logbook management
- Assisting dispatch
- Documentation control
- Fuel efficiency
- Maintaining safety
- Inspections
- Punctuality
- Repairing mechanical problems
- Safe driving practices
- Schedule maintenance
- Trip planning
- Dependable and cooperative
- Scheduling deliveries
- Geriatric Services
- Medical/Insurance Billing
- Medical Records
- Electronic Health Records
- Reimbursements
- Certified Nurse Assistant/Caregiver
- Phlebotomy
- Verifications
- Authorizations
- Medical Transcription
- Medical Office Admin
- Medicine Administration
- Customer Service Representative
- Home Health
- Home Healthcare
- Gmail
- Web Browsers
- Integrity and Trust
- Customer Service
- Drive for Results
- Composure
Qualifications Skills Summary
- ICD 9/CPT Coding
- Geriatric Services
- Medical/Insurance Billing
- Medical Records
- Electronic Health Records
- Reimbursements
- Certified Nurse Assistant/Caregiver
- Phlebotomy
- Verifications
- Authorizations
- Medical Transcription
- Medical Office Admin
- Medicine Administration
- Customer Service Representative (Inbound and Outbound)
- Home Health
- Home Healthcare
- Google+ and other forms of social media including Twitter & Facebook
- Active daily user of Gmail
- Familiarity with current and historical business, media, sport, news, social media and cultural affairs in the United States
- Experience in use of web browsers to navigate and interact with a variety of content
- Integrity and Trust
- Customer Service
- Drive for Results
- Composure
Personal Information
Certification
- Certified Level 1 Medications Aide, 01/01/05
- CPR/First Aid, 01/01/05
- ROM (Range of Motion), 01/01/13
- CNA (Certified Nurse's Aide), 01/01/18
- CMTCertified Medication Technician, 01/01/23
- Medical Billing and Coding, 01/01/24
Timeline
Transport Driver - School District
Assist Services
04.2022 - Current
Patient Care Technician
Truman Medical Center Lakewood
04.2017 - 07.2017
Patient Care Technician
TLC Eldercare IHHC LLP
12.2007 - Current
Administrative Assistant
Community Access
02.2007 - 11.2009
Inbound/Outbound Customer Service Representative
Mound Grove Cemetery
02.2005 - 05.2007
Church Secretary
Palestine Missionary Baptist Church
03.2002 - 03.2003
Associate Degree - Patient Care Technician (PCT), Associate of Occupational Studies, Medical Billing and Coding, CNA/Certified Nurse's Aide, Phlebotomy, Level 1 Med Aide, CMT Certified Medication Technician, MED'S CNA Training Programs, MedCerts Medical Billing and Coding Specialist
Vatterott College
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