Katherine Harrelson
Slidell,LA
Summary
Adept at leading teams and enhancing operational efficiency, my tenure at the City of New Orleans showcased my ability to manage projects and multitask efficiently to achieve project goals. With a strong foundation in Microsoft Office and a knack for critical thinking, I excel in roles requiring attention to detail and proactive initiative.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Public Safety Support Services
City Of New Orleans
12.2017 - Current
Administrative Supervisor
- Trained new employees on company policies, procedures, and software applications.
- Successfully certified all 22 employees at the 2024 annual in-service training as Real-Time Crime Center Professionals with my certification class - becoming the first RTCC where all employees are certified.
- Created the first hands on training program for the New Orleans Real Time Crime Center.
- Proposed and implemented a quarterly training program for the New Orleans Real Time Crime Center.
- Instructed 20 Grounds Patrol officers on how to utilize the mobile program mobohubb to increase productivity and efficacy.
- Created and managed the compliance program for Grounds Patrol.
- Transitioned the department to a paperless pre-employment system by implementing eSOPH.
Senior Police Technical Specialist - Real Time Crime Center
- Monitored, operated, and interpreted multiple interactive software systems regarding emergency and criminal calls for service.
- Provided critical information to first responders in the field and assisted with investigations of criminal activity and quality of life concerns.
- Assisted in the successful rollout of major software updates by providing user feedback during beta testing phases.
- Assisted with data entry and monthly statistical reports.
Education
Bachelor of Arts - Criminology
University of Texas At Dallas
Richardson, TX05.2017
Skills
- Staff Onboarding
- Teamwork and Collaboration
- Attention to Detail
- Critical Thinking
- Organization and Time Management
- Microsoft Office
- Adobe Acrobat Pro
- eSOPH
- mobohubb
- Staff Training
- Technology Integration
- Training Program Development
Certification
- Real-Time Crime Center Professional Certificate - September 2023
- Google IT Support Professional Certificate - February 2023
Volunteer Work
NRTCCA - National Real Time Crime Center Association:
- NRTCCA Training Committee: Our committee developed the first certification program determining competence in the practice of efficiently and effectively working in a Public Safety Real Time Crime Center. This was officially launched at the inaugural NRTCCA conference in August of 2023 where I taught the course and proctored the exam. All 27 attendees became certified Real-Time Crime Center Professionals.
Timeline
Public Safety Support Services
City Of New Orleans
12.2017 - Current
Bachelor of Arts - Criminology
University of Texas At Dallas
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