Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Dixon

Tecumseh,Mi

Summary

Experienced adept at completing projects with confidence and skill. History of performing well under pressure and accomplishing successive assignments with high accuracy. Experienced in fast-paced environments and adapts well to changing situations.

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Team Leader

Fluresh
01.2023 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Assisted in recruitment to build team of top performers.

Packaging Team/ Harvesting Team

Fluresh
08.2021 - Current
  • Communicated with coworkers and management to report challenges.
  • Reviewed orders by inspecting labeling, packaging and contents.
  • Maintained neat, clean and safe workspace to avoid hazards and increase safety
  • Quickly and properly wrapped and boxed items, maintaining uniformity to meet fulfillment targets.

Shop Manager

Ruby Blu Marketing
12.2018 - 06.2021
  • Managed inventory control, cash control and store opening and closing procedures.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Inventory, stocking, shipping and receiving.
  • Heat press, embroidery machine, epilogue laser knowledge of equipment and proper usage.

Wait Staff Member

City Limits Diner
09.2016 - 12.2020
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing and cash management practices.

Assistant Manager

Jimmy John’s
04.2016 - 09.2016
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Restaurant Manager

Bomber Restaurant
05.2005 - 04.2016
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led and directed team members on effective methods, operations and procedures.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.

Education

Radiology/ Healthcare Field

Washtenaw Community College
Ann Arbor, MI

Skills


  • Proper Packaging Techniques
  • Machine Operations
  • Production Standards
  • Inventory Management
  • Quality Assurance
  • Maintaining Clean Work Areas
  • Customer Satisfaction
  • Packing Procedures
  • Process Improvement
  • Materials Storage
  • Hygiene Standards
  • Preventive Maintenance
  • Standard Operating Procedures Understanding
  • Production Improvement
  • Production Targets
  • Food Safety Program Training
  • Training Junior Team Members

Timeline

Team Leader

Fluresh
01.2023 - Current

Packaging Team/ Harvesting Team

Fluresh
08.2021 - Current

Shop Manager

Ruby Blu Marketing
12.2018 - 06.2021

Wait Staff Member

City Limits Diner
09.2016 - 12.2020

Assistant Manager

Jimmy John’s
04.2016 - 09.2016

Restaurant Manager

Bomber Restaurant
05.2005 - 04.2016

Radiology/ Healthcare Field

Washtenaw Community College

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Katherine Dixon