Katherine Donahue
Sarasota
Summary
Results-driven Remarketing Account Manager in the wholesale automotive industry, with a strong track record in customer relationship management, sales strategy, and revenue growth. Successfully reactivated dormant accounts and maintained an 80% dealer retention rate through proactive outreach and tailored support. Proven ability to negotiate competitive wholesale vehicle pricing, analyze market data, and consistently close high-volume deals, while exceeding sales targets and supporting long-term dealer success.
Overview
4
4
years of professional experience
Work History
Remarketing Account Manager
ENTERPRISE RENT-A-CAR
07.2023 - Current
- Maintained top 20 status among 156 company-wide sales representatives by mastering essential performance metrics like dealer growth, total sales volume, competitive pricing strategy, and number of active dealer accounts, illustrating effective market penetration and enduring achievement.
- Revitalized client relationships by reactivating more than 25% of dormant accounts within designated books of business, leveraging targeted outreach and strategic account management to generate renewed revenue streams.
- Achieved an 80% dealership retention rate by building and maintaining strong, trust-based relationships, providing consistent support, and delivering value-driven solutions tailored to dealer needs.
- Increased wholesale vehicle pricing by 10% month over month, exceeding revenue targets through targeted pricing strategies and market-responsive adjustments, while maintaining robust dealer relationships and high retention rates.
- Resolved customer and dealer objections consistently by employing active listening, providing tailored solutions to concerns, and effectively articulating value, leading to improved sales conversions and strengthened client relationships.
- Facilitated negotiations for wholesale vehicle pricing and terms with dealers, routinely closing high-volume deals and boosting profit margins while remaining competitive in a dynamic market.
Assistant Manager
ENTERPRISE RENT-A-CAR
01.2023 - 07.2023
- Motivated, coached, and trained team members, while also conducting interviews and supporting hiring decisions for new and branch-level employees to ensure alignment with organizational goals and culture.
- Ranked in the top 5 out of 35 locations for customer service performance 80% of the time, based on key metrics within the company’s business matrix, reflecting consistent excellence in client satisfaction and service delivery.
- Provided real-time coaching, mentorship, and guidance to teams while supervising 10–12 employees, fostering a high-performance culture and supporting individual development through hands-on leadership.
- Marketed and cultivated strong professional relationships with 15+ new and existing accounts, resulting in over 50% total growth through strategic client engagement, tailored solutions, and consistent follow-up.
Intern/Management Trainee
ENTERPRISE RENT-A-CAR
11.2021 - 01.2023
- Completed the Management Trainee Program and successfully managed retail locations generating over $2.9 million in annual sales, demonstrating strong leadership, operational efficiency, and business acumen.
- Controlled daily operational costs, conducted monthly financial statement analysis, and developed strategic operational plans to improve profitability and drive sustainable business growth.
- Preformed in the top 10% in sales every month of employment, increased overall sales by 40%, and consistently exceeded sales goals.
- Consistently ranked in the top 10% in sales each month, driving a 40% overall increase in sales and regularly exceeding monthly sales targets through strategic selling and strong client relationships.
Title Order Specialist
ATTORNEY TITLE FUND, SARASOTA
SARASOTA
03.2021 - 11.2021
- Conducted detailed informational searches of computerized property records, including property printouts, tax file records, title assumption certificates, and condominium documents, to provide accurate and timely information to customers as needed.
- Produced accurate and timely product updates, ensuring information consistency across systems and supporting effective communication with customers and internal teams.
- Accurately entered and prepared orders for all Fund products across various customers and locations, consistently meeting or exceeding the Fund’s standards for quality, accuracy, and service excellence.
- Provided prompt and knowledgeable assistance to customers with product selection, pricing, order status, and general inquiries, ensuring a high level of customer satisfaction and service efficiency.
Education
Associates of Liberal Arts -
STATE COLLEGE OF FLORIDA
Northport, FLBachelors Degree - Business Administration
FLORIDA SOUTHERN COLLEGE
Lakeland, FLSkills
- Customer relationship management
- Sales strategy development
- Customer retention tactics
- Data analysis
- Market research
- Effective negotiation
Timeline
Remarketing Account Manager
ENTERPRISE RENT-A-CAR
07.2023 - Current
Assistant Manager
ENTERPRISE RENT-A-CAR
01.2023 - 07.2023
Intern/Management Trainee
ENTERPRISE RENT-A-CAR
11.2021 - 01.2023
Title Order Specialist
ATTORNEY TITLE FUND, SARASOTA
03.2021 - 11.2021
Associates of Liberal Arts -
STATE COLLEGE OF FLORIDA
Bachelors Degree - Business Administration
FLORIDA SOUTHERN COLLEGE
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