Katherine Donnelly
Anaheim,CA
Summary
Detail-oriented Administrative and Operations Professional with over 15 years of experience in high-volume healthcare settings. Expertise includes managing confidential information, ensuring documentation accuracy, resolving complex inquiries, coordinating workflows, training staff, and fostering cross-functional collaboration.
Overview
16
16
years of professional experience
Work History
Client Service Assistant Manager
VCA West Coast Specialty and Emergency Animal Hospital
Fountain Valley, CA
11.2010 - 07.2026
- Directly oversee and support approximately 40 client service employees within a high-volume, time-sensitive healthcare environment requiring accuracy, confidentiality, sound judgement and consistent adherence to established procedures.
- Manage sensitive client, patient, employee and organizational information with discretion and professionalism.
- Research and gather information from multiple sources to respond to complex inquiries and resolve issues appropriately.
- Serve as a primary escalation resource for sensitive, high-priority and complex matters, determining appropriate next steps and coordination with leadership and other departments.
- Maintain accurate documentation and records associated with operational activities, staffing, training, employee performance, and client concerns.
- Manage competing priorities, chancing workloads, interruptions, and time-sensitive requests while maintaining accuracy and professionalism.
- Lead onboarding and training programs, communicating policies, procedures, documentation standards and organizational expectations to client-facing employees.
- Identify operational and information-flow issues and collaborate with leadership to improve processes, procedures and service delivery.
Education
Bachelor of Science - Biology
California State University Long Beach
Long Beach, CA05-2010
Skills
- Records management
- Policy & Procedure Compliance
- Inquiry management
- Issue resolution
- Staff development
- Confidential information management
Timeline
Client Service Assistant Manager
VCA West Coast Specialty and Emergency Animal Hospital
11.2010 - 07.2026
Bachelor of Science - Biology
California State University Long Beach