Katherine Donovan
Ames,IA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Possesses versatile skills in multiple areas including problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability, proving to be flexible and eager to learn by being able to respond quickly to changing ideas, responsibilities, and expectations.
Overview
6
6
years of professional experience
Work History
PHLEBOTOMIST
Biolife Plasma Services
10.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Conducted venipuncture procedures.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
- Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Collected blood samples in accordance with laboratory protocols and regulations.
FRONT DESK COORDINATOR
Creodent
11.2022 - 07.2024
- Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel
- Provided excellent customer service by responding promptly to customers requests and resolving issues quickly and efficiently
- Performed administrative tasks such as filing documents, preparing reports, and updating databases
- Provided support to other departments within the organization as needed
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods
- Maintained records of all dental laboratory services provided to customers
- Worked closely with other technicians to ensure that all orders were completed accurately within time constraints
- Investigated customer complaints and worked with internal departments to resolve issues
- Maintained accurate records of customer complaints, resolutions, and follow-up activities
- Developed corrective action plans to address recurring customer service issues
- Analyzed data from customer surveys to identify patterns or trends in customer dissatisfaction
- Prepared detailed reports on complaint resolution efforts for senior management review
- Responded promptly to all inquiries from customers regarding their complaints
- Facilitated communication between customers and company personnel involved in the complaint process
- Compiled weekly summaries of unresolved complaints to keep track of progress
- Tracked the status of open cases through a database system
- Maintained records of general customer service data as well as customer complaints and results using Excel
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries
- Updated databases with new and modified customer data
- Conferred with customers by telephone or in person to provide information about products or services and take orders
- Increased customer satisfaction by effectively answering questions, suggesting effective solutions and resolving issues quickly
- Provided technical assistance to customers through phone, email and chat support
- Utilized remote access tools to connect remotely with customers' systems when necessary
- Handled customer service issues by providing guidance or escalating for advanced support
- Demonstrated advanced product knowledge to solve customer issues
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools
- Used remote login tools to assist clients with technical and product questions
- Assisted customer in understanding products, components and systems using technical demonstration
RESTAURANT TEAM MEMBER
Chipotle
03.2023 - 11.2023
- Assisted in taking customer orders and providing recommendations
- Provided quality customer service with a friendly attitude
- Communicated clearly with kitchen staff regarding order specifics
- Ensured all dishes were prepared according to restaurant standards
- Cleaned cooking equipment after use according to safety protocols
- Organized takeout orders for customers on the go or ordering ahead of time
- Checked expiration dates on food products regularly and replaced expired items
- Followed health code regulations when handling food items safely
- Provided exceptional service to high volume of daily customers
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees
- Understood and followed oral and written directions
- Trained new crew members on proper food handling procedures
- Operated grills, deep fryers and griddles safely to avoid accidents or injury
- Verified orders and bagged items for easy transport
- Made and served coffee, tea and fountain drinks
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods
KITCHEN WORKER
New Paltz Center Nursing Home
02.2021 - 09.2022
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware
- Organized supplies and ingredients needed for meal preparation
- Prepared food items such as salads, entrees, sandwiches and desserts according to recipes
- Stocked refrigerators with prepared foods and beverages
- Maintained inventory of supplies and restocked shelves as necessary
- Assembled food orders quickly and accurately
- Followed safety protocols when handling knives, hot surfaces or other potentially hazardous equipment
- Ensured that all food products were stored properly according to health regulations
- Kept track of expiration dates on food products to ensure freshness
- Monitored temperatures of freezers, coolers and heating equipment to maintain proper levels of food storage safety
- Assisted in training new kitchen staff members on proper techniques for prepping ingredients or operating kitchen equipment
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses
- Prevented spoilage or cross-contamination by storing food in designated containers and areas
- Observed food safety and sanitation protocols to reduce germ spread
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory
- Kept track of patients allergies and preferences
- Delivered food to patients
DIGITAL DESIGNER
NEOGRAFIKA
06.2018 - 10.2019
- Created digital designs for product packaging, brochures, and webpages
- Developed visual concepts based on client needs and objectives
- Researched industry trends in order to develop innovative design ideas
- Collaborated with other designers to ensure projects were completed on time and within budget
- Produced high-quality graphics for websites, social media platforms, and print materials
- Provided feedback and guidance to junior designers when needed
- Optimized digital images for use across multiple platforms
- Manipulated photos using Photoshop to create desired effects
- Reviewed customer feedback to improve the effectiveness of designs
- Integrated animation into digital designs as required by clients
- Designed logos, icons, and other brand elements according to client specifications
- Assisted in developing creative strategies that aligned with marketing goals
- Determined size and layout of copy material and selected styles and size of fonts
- Used Photoshop and Illustrator to create images and layouts
- Drew and printed draft charts, illustrations and other artwork using specialized computer software and plotters
- Prepared rough sketches of product concepts, discussed with clients and made necessary changes
- Used digital camera to produce layout prints for clients
- Developed storyboards, animatics and character designs for animation projects
- Put together storyboards based on development choices, direction and cinematography
- Planned and completed group projects, working smoothly with others
Education
Bachelor of Arts - Digital Design in Animation And Production
Universidad Tecnologica De Emiliano Zapata
Morelos, Mexico09-2020
Skills
- Venipuncture
- Specimen handling
- Sample and specimen collection
- Patient confidentiality
- Butterfly needle technique
- Specimen labeling procedures
- Recording data
- Adaptable approach
- Medical office administration
- Initiative-taking
- Scheduling appointments
- Multitasking Abilities
- Paperwork coordination
- Documentation
- Appointment management
- Record processing
- Telephone Etiquette
- Records Management
- Office Administration
- Problem-solving abilities
Languages
English
Full Professional
Spanish
Full Professional
Interests
- Drawing and Painting
- Video Gaming
Timeline
PHLEBOTOMIST
Biolife Plasma Services
10.2024 - Current
RESTAURANT TEAM MEMBER
Chipotle
03.2023 - 11.2023
FRONT DESK COORDINATOR
Creodent
11.2022 - 07.2024
KITCHEN WORKER
New Paltz Center Nursing Home
02.2021 - 09.2022
DIGITAL DESIGNER
NEOGRAFIKA
06.2018 - 10.2019
Bachelor of Arts - Digital Design in Animation And Production
Universidad Tecnologica De Emiliano Zapata
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