Katherine Dooley
Niceville,FL
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
PoFolks Restaurant
10.2023 - Current
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Shift Manager/Key Holder
McAllister's Deli
01.2022 - Current
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Practiced sanitation and safety procedures using approved disinfecting products and encouraging social distancing.
- Monitored portion control practices to maintain consistency in dish presentation and reduce food costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained and tracked food, cooler, and freezer temperatures.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Education
High School Diploma -
Niceville High School
Niceville05.2012
Skills
- Courteous Phone Demeanor
- Adaptable and Flexible
- Relationship Management
- Strong Work Ethic
- Staff Training
- Food safety practices
- Ordering Procedures
- Cash Handling
- Food Preparation and Safety
- Order Accuracy
- Menu Memorization
- Conflict and Complaint Resolution
- Food handling
Certification
- Food protection Manager Certification Examination -ServSafe 01/31/2022 - 01/31/2027
ServSafe Certification
Able to test for food safety and knowledge of most of BOH procedures.
Timeline
Server
PoFolks Restaurant
10.2023 - Current
Shift Manager/Key Holder
McAllister's Deli
01.2022 - Current
High School Diploma -
Niceville High School
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