Katherine Dore
Centerville,IN
Summary
Dynamic professional with a proven track record at Ascension St. Vincent, adept in multitasking and prioritizing with excellent communication skills. Demonstrated ability to lead and work under pressure, ensuring seamless office operations and patient satisfaction. Skilled in both patient care coordination and administrative efficiency, eager to bring hardworking and professional expertise to your team.
Overview
16
16
years of professional experience
Work History
Office Assistant Float
Ascension St. Vincent
05.2023 - 04.2024
- Scheduling patient appointments, performing check-in and check-out functions, and collection of co-pays.
- Answers incoming telephone calls, voicemails, or Athena Portal messages, responds to questions, takes appropriate messages, schedules patient appointments, or transfers callers as necessary.
- Maintains appointment schedule by scheduling patients based on urgency, length of exam time required, and convenience of the patient.
- Confirms next-day patient appointments by contacting the patient, reminding them of the appointment time, maintains the correct availability of days, and reschedules as soon as possible.
- Greets patients as they arrive and while checking in.
- Prepares new patient charts as appropriate.
- Verifies insurance coverage, plan benefits coverage, and verifies the patient’s signature on various insurance forms, including copies of the current insurance card and patient registration forms.
- Keeps patients informed of delays, and explains alternatives when possible.
- Coordinate drug rep lunches.
- Records and posts charges and payments daily, including morning deposits from the previous day, and daily deposits for the front office.
- Assist the patient with billing questions as capable.
- Sorts, distributes, and files appropriate mail, lab results, transcriptions, and other patient data.
- Scans documents into Athena.
- Follows up with patients who failed to show for their appointment.
- Monitors the patient portal, In Basket tasks, Workques, and emails daily.
Office Assistant
Reid Hospital
08.2021 - 05.2023
- Company Overview: Reid Internal Medicine.
- Scheduling patient appointments, performing check-in and check-out functions, and collection of co-pays.
- Answers incoming telephone calls, voicemails, or MyChart messages, responds to questions, takes appropriate messages, schedules patient appointments, or transfers callers as necessary.
- Maintains appointment schedule by scheduling patients based on urgency, length of exam time required, and convenience of the patient.
- Confirms next-day patient appointments by contacting the patient, reminding them of the appointment time, maintains the correct availability of days, and reschedules as soon as possible.
- Greets patients as they arrive and while checking in
- Prepares new patient charts as appropriate
- Verifies insurance coverage, plan benefits coverage, and verifies the patient’s signature on various insurance forms, including copies of the current insurance card and patient registration forms.
- Keeps patients informed of delays, and explains alternatives when possible.
- Coordinate drug rep lunches.
- Records and posts charges and payments daily, including morning deposits from the previous day, and daily deposits for the front office.
- Assist the patient with billing questions as capable.
- Sorts, distributes, and files appropriate mail, lab results, transcriptions, and other patient data.
- Scans documents into Epic.
- Follows up with patients who failed to show for their appointment.
- Monitors the patient portal, In Basket tasks, Workques, and emails daily.
- Reid Internal Medicine.
Caregiver
At-Home Personal Care
03.2021 - 06.2021
- Low-level caregiving
- Housekeeping
- Meals
- Ride assistance to doctor appointments, accompanying, or going on behalf of the client to the grocery.
- Assist the client with any assistance to and from places in the home. (example: bed, bathroom, couch, outside)
CSR 2
Masterbrand Cabinets Inc.
10.2014 - 05.2021
- Answer incoming calls, emails, faxes, and other inquiries.
- Effectively communicating with internal and external customers, including service agents, sales representatives, and management.
- Process orders, product returns, and credits for multiple brands with a high level of speed and accuracy, using several systems and programs at once.
- Assess problems or issues to determine and implement appropriate resolutions for both internal and external customers.
- Ensure familiarity with the full breadth of products: Home Center and Dealer lines.
- Multiple daily reports, as well as any additional tasks management might delegate,
US Army
US Army Fort Bliss & Middle East
El Paso, TX
01.2008 - 12.2009
- Ensured all missiles were locked into place, and that the machine itself was in 100% working order, should a missile need to be fired.
- Mechanical work occurs anytime one of our plethora of equipment is not in service.
- Weekly maintenance.
- Deployment preparation - in the field, the crew drills to ensure we have perfect knowledge of what to do for deployment.
- Once deployed, we did the same functions as stateside; however, I assisted our deployment HR department.
Education
DIPLOMA - Madrigals Choir
SAN CLEMENTE HIGH SCHOOL
Skills
- Excellent communication and people skills
- Ability to lead, as well as take direction
- Eager to be trained in all areas of a business to be able to assist wherever needed at any time
- Prompt
- Professional
- Hard worker
- Ability to multitask and prioritize well
- works well in both relaxed and under pressure situations
Volunteer Experience
- Food Pantry volunteer entire childhood (as well as all different types of service work).
- Participating in community activities in the Anderson community while my Fiance was on APD. He is now a Centerville Police officer and we plan to do the same in this community.
Awards
- Kohl's Kids Who Care Award - Service work related.
- Masterbrand Cabinets Inc. Employee of the Month 2014.
- US Army Veteran - OEF/OIF.
Activities
- A passion of mine is service work, where help is needed. As a child, I was gifted an award from Kohl's Kids Who Care for service-related work.
- Another huge passion is residential and landscape architecture, as well as interior design. I do plan to obtain a degree somewhere in this field.
- I enjoy outdoor activities, disc golf, pool, and anything involves being with our daughter and our family.
Timeline
Office Assistant Float
Ascension St. Vincent
05.2023 - 04.2024
Office Assistant
Reid Hospital
08.2021 - 05.2023
Caregiver
At-Home Personal Care
03.2021 - 06.2021
CSR 2
Masterbrand Cabinets Inc.
10.2014 - 05.2021
US Army
US Army Fort Bliss & Middle East
01.2008 - 12.2009
DIPLOMA - Madrigals Choir
SAN CLEMENTE HIGH SCHOOL
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