Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Katherine Dotson

Moorefield Station,Virginia

Summary

High energy and adaptable professional with proven relationship-building and time management skills in fast-paced restaurant and retail environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

5
5
years of professional experience

Work History

Server

Maker's Union
Reston, VA
05.2023 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Food Runner/Restaurant Hostess

Maker's Union
Reston, VA
01.2024 - 05.2024
  • Delivered food to guests in a timely manner while following safety protocols.
  • Ensured that all orders were correct before leaving the kitchen area.
  • Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
  • Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
  • Assisted in training new staff members on restaurant operations and procedures.
  • Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Provided excellent customer service by anticipating customer needs.
  • Managed incoming calls during busy shifts.
  • Took reservations over phone and in person.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.

Barista

Starbucks
Reston, VA
03.2022 - 12.2022
  • Updated signage and displays, defining new and expanded products and services.
  • Welcomed customers and answered questions regarding menu items and preparation methods.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained clean and healthy environment by following proper safety and sanitation regulations.
  • Accomplished new and different drink requests, enhancing coffee shop reputation.
  • Followed operating instructions and troubleshot breakdowns, keeping equipment operational.
  • Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks.

Cashier

Target
Bettendorf, IA
08.2021 - 11.2022
  • Greeted and informed customers of products, fostering positive store experiences.
  • Built and maintained positive working relationships with co-workers.
  • Leveraged POS system to perform purchase transactions for team members and customers.
  • Greeted customers and provided assistance with the self-checkout process.
  • Provided troubleshooting support when technical issues arose during checkout transactions.
  • Monitored self-checkout area to ensure smooth operations and compliance with safety guidelines.

Assistant Store Manager

Rocket Fizz
Leesburg, VA
03.2019 - 07.2021
  • Directed employee tasks and time management, improving customer experiences.
  • Built employee knowledge with training and mentoring.
  • Created work schedules to maintain top-quality customer service and lower labor costs.
  • Provided performance feedback and coaching to employees.
  • Assisted in recruiting process, hiring and retaining top talent.
  • Led floor sets following plan-o-grams to update store appearance.
  • Held employees accountable and corrected issues to achieve high standards.
  • Highlighted sale items and promotions with proper signage and display.
  • Maintained organized store environment for customer and employee health and safety.
  • Prepared staff work schedules and assigned specific duties.
  • Planned and led store layouts and designs.
  • Demonstrated and supported continuous improvement and growth mindset.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.

Education

High School Diploma -

Tuscarora High School
Leesburg, VA
06-2020

Skills

  • Order Management
  • Safe Food Handling
  • Guest Engagement
  • Beverage Preparation
  • Product Advocacy and Suggestive Selling
  • Espresso Machine Operation and Maintenance
  • Hospitality and Professionalism
  • Guest Satisfaction
  • Ability to Adapt and Learn Quickly
  • Customer Engagement
  • Cash and Sales Management
  • Team Leadership
  • Menu Knowledge
  • Dining Customer Service
  • Dining Crew Workflow Optimization
  • Menu Memorization
  • Liquor, Wine, and Food Service

References

References available upon request.

Timeline

Food Runner/Restaurant Hostess

Maker's Union
01.2024 - 05.2024

Server

Maker's Union
05.2023 - Current

Barista

Starbucks
03.2022 - 12.2022

Cashier

Target
08.2021 - 11.2022

Assistant Store Manager

Rocket Fizz
03.2019 - 07.2021

High School Diploma -

Tuscarora High School

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Katherine Dotson