Katherine Dotto Duarte
Satellite Beach,FL
Summary
Multilingual business professional with over five years of experience in marketing, customer service, event management, and strategic communication across Latin America, Europe, and the U.S. Proven ability to manage, drive revenue through marketing strategies, and deliver events with up to 1,200 attendees. Skilled at aligning cross-functional efforts to boost customer satisfaction, brand visibility, and operational efficiency.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist – Brazil Latin America
Keysight Technologies Inc.
Colorado Springs, Colorado
02.2022 - 07.2022
- Managed order processing and customer communications for Brazil and Latin American clients using Salesforce and Oracle.
- Fostered relationships with customers and internal teams to streamline pre- and post-sales services.
- Provided accurate product information, pricing, and timelines to support sales team efforts and enhance customer satisfaction.
Senior Staff – Mason LIFE Program
George Mason University
Fairfax, VA
09.2018 - 06.2019
- Designed and led academic and life-skills programs for students with intellectual disabilities.
- Supervised a team of 18 staff members and coordinated student schedules, improving program efficiency.
- Facilitated weekly parent meetings to align on student development goals.
- Created and adapted personalized classes and activities to meet individual student needs.
Event Coordinator (Freelancer)
Top Service Incentive Travel & Events
São Paulo, Brazil
10.2014 - 05.2017
- Planned and executed corporate events for international clients in the U.S., UAE, Chile, and Spain (150–1,200 attendees).
- Collaborated with local travel agencies, hotels, and catering providers to deliver top-tier hospitality.
- Oversaw on-site logistics and resolved real-time challenges to ensure successful event execution.
Store Sales Manager (Panasonic, Sonos)
Harrods & John Lewis (via Channel Assist)
London, UK
10.2015 - 11.2016
- Led in-store sales teams of 6–8 in driving brand visibility and consistently exceeding sales targets.
- Conducted training workshops to improve product knowledge and elevate customer experience.
- Managed customer relationships, ensuring satisfaction and brand loyalty within top-tier retail environments.
Communication & Social Media Specialist
Make-A-Wish Brazil
São Paulo, Brazil
01.2015 - 09.2015
- Developed and executed integrated communication plans across digital and print media, enhancing public visibility.
- Managed donor relations and organized fundraising events, contributing to partnership growth.
- Increased online engagement through social media campaigns.
Consultant – Strategic Market Communication
Globeone
São Paulo, Brazil
01.2013 - 07.2014
- Led communication strategies for a German chemical client entering emerging markets (Brazil, India, China, South Korea).
- Created and managed multilingual content for corporate events and cross-country campaigns.
- Supported projects in green mobility and agriculture through market research and strategic messaging.
- Trained junior consultants in content creation, project tracking, and effective communication with diverse audiences.
Education
Master of Arts in International Management - International Marketing
International University of Applied Sciences
Bad Honnef, Germany01.2014
Bachelor of Arts - Business Administration
Fundação Armando Álvares Penteado
São Paulo, Brazil01.2010
Skills
- Strategic event planning
- Customer support and CRM
- Multilingual communication
- Cross-functional leadership
- Market research and business development
- Content creation and social media
- Client and partner management
- Microsoft Office Suite
Languages
Portuguese
Native/ Bilingual
English
Native/ Bilingual
Spanish
Limited
German
Elementary
Timeline
Customer Service Specialist – Brazil Latin America
Keysight Technologies Inc.
02.2022 - 07.2022
Senior Staff – Mason LIFE Program
George Mason University
09.2018 - 06.2019
Store Sales Manager (Panasonic, Sonos)
Harrods & John Lewis (via Channel Assist)
10.2015 - 11.2016
Communication & Social Media Specialist
Make-A-Wish Brazil
01.2015 - 09.2015
Event Coordinator (Freelancer)
Top Service Incentive Travel & Events
10.2014 - 05.2017
Consultant – Strategic Market Communication
Globeone
01.2013 - 07.2014
Master of Arts in International Management - International Marketing
International University of Applied Sciences
Bachelor of Arts - Business Administration
Fundação Armando Álvares Penteado
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