Katherine Dowling

• Managed scheduling and coordinated appointments to support daily business operations.
• Calculated product cost, pricing, and markups using established formulas to ensure competitive pricing.
• Processed invoices and managed financial tasks using QuickBooks to support timely financial operations.
• Carefully reviewed and triple checked orders, pricing and documentation to minimize costly errors and ensure accuracy.
• Manage Product ordering for multiple company divisions, ensuring orders were accurate and complete.
• Calculated product cost, pricing, and appropriate markups using established company formulas.
• Maintained customer service relationships through proactive follow-up calls, enhancing customer satisfaction and addressing concerns effectively.

• Delivered exceptional customer service in fast-paced restaurant, managing multiple tables and competing priorities to enhance guest satisfaction.
• Promoted to shift lead based on reliability, performance, and ability to support operations.
• Handled cash and credit transactions accurately and operated POS systems.
• Resolved customer concerns professionally, collaborating with team members to ensure timely issue resolution and maintain positive dining experiences.

Gained experience in restaurant operations from 2024 to 2025

• Adapted to fast-paced environments and changing customer needs.
• Coordinated multiple priorities, maintaining professionalism and attention to detail to support efficient restaurant operations.