Katherine Drake
Panama City Beach
Summary
Friendly Bartender with exceptional customer service and organization skills. Keep work area clean, stocked and conveniently arranged at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons, and handle multiple projects simultaneously with a high degree of accuracy. Looking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Wine Specialist & Craft Bartender
Burgunbarrel
08.2023 - Current
- Enhanced customer satisfaction by creating unique and visually appealing craft cocktails.
- Streamlined cocktail preparation processes, resulting in faster service times and improved guest experiences.
- Maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons and encouraging repeat business.
- Conducted inventory management tasks, optimizing stock levels and minimizing waste through efficient ordering practices.
- Trained new bartenders in mixology techniques, product knowledge, and customer service standards, improving overall team performance.
- Established rapport with clientele by offering personalized recommendations based on individual tastes and preferences.
- Educated patrons on the history and nuances of various spirits, fostering a deeper appreciation and understanding of craft cocktails.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Server/Shift Lead/ Bartender & Barista
Sun In My Belly Brunch Restaurant
08.2021 - 01.2023
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Consulted with managers to organize special events and promotions.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
- Implemented drink prep procedures, significantly reducing wasted stock.
Server/ Manager/ Bartender
Argosy Restaurant & Craft Beer Bar
06.2014 - 03.2020
- Bussed and reset tables to keep dining room and work areas clean.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Special Events Bartender
Fernbank Museum Of Natural History
10.2009 - 02.2013
- Checked ID cards and verified bar guests were of legal age.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Set up glassware, liquor, and other necessary supplies for special events.
- Closed out cash register and prepared cashier report at close of business.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared for events by setting up bar, stocking supplies and arranging tables.
- Assisted with inventorying beverage stock and bar supplies.
- Provided customers with reliable, enthusiastic and personalized customer service.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Prepared garnishes by evenly slicing and pitting fruits.
- Restocked clean glassware and liquor to keep bar organized and maintained.
- Tended bar for high-volume, fast-paced events with over 500 guests.
Education
Anthropology & Art History - Archaeology & Material Culture
Georgia State University
Atlanta, GA05.2012
Skills
- Attending Multiple Customers
- Reconciling Cash Drawers
- Responsible Alcohol Service
- Classic Cocktails
- Custom Drink Preparation
- Sales Expertise
- Liquor, Beer and Wine Knowledge
- Anticipating Guest Needs
- Safe Serving Knowledge
- Food and Beverage Management
- Aloha POS
- Health Code Compliance
- Beer, Wine and Soju Cocktails
- Glassware Polishing
- Patron Rapport
- Dining Room Management
- Cash Register Operation
- Elegant Food Plating
- Suggestive Selling
- Complex Problem-Solving
- Maintaining a Clean Bar
- High-Volume Environments
- Clear and Effective Communication
- Knowledge of Craft and Microbrews
Timeline
Wine Specialist & Craft Bartender
Burgunbarrel
08.2023 - Current
Server/Shift Lead/ Bartender & Barista
Sun In My Belly Brunch Restaurant
08.2021 - 01.2023
Server/ Manager/ Bartender
Argosy Restaurant & Craft Beer Bar
06.2014 - 03.2020
Special Events Bartender
Fernbank Museum Of Natural History
10.2009 - 02.2013
Anthropology & Art History - Archaeology & Material Culture
Georgia State University
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