Katherine Driscoll
Summary
Experienced Product Manager and Subject Matter Expert for Group Medicare Advantage plans. Specializing in the strategic execution and development of ancillary programs and new product implementations.
Overview
14
14
years of professional experience
Work History
Product Manager
UnitedHealth Group
10.2020 - Current
- Oversee and support the development and implementation of initiatives and programs to guide the overall product strategy while supporting Go-To-Market planning and execution.
- Review products' performance against expectations and facilitate or influence changes to products that will strengthen value proposition, improve competitive positioning, and meet company goals and objectives
- Maintain ancillary product portfolio of up to, or exceeding, 10 products while working as a Subject Matter Expert with business constituents to determine products' direction and respond to products' inquiries
- Participate in analytical, experimental, and other fact-finding work to provide data-driven insights to support product development strategies
- Plan and facilitate strategy meetings that support and fosters collaboration between functional areas involved
- Coordinate and facilitate project management, including seamlessly executing multiple product migrations of over 1.4M members
- Oversee day-to-day product execution, including product changes, eligibility processes, and digital representation of products
- Serve as a Vendor Relationship Owner for a product portfolio and ensure full understanding of vendor capabilities, roadmaps, and competitive positioning including contract management, price negotiations,
Sr. Product Analyst
UnitedHealth Group
07.2018 - 10.2020
- Supported Group Retiree ancillary benefits strategy and operations including driving custom benefit requests, vendor management, reporting analysis
Proposal Development Sr. Consultant
UnitedHealth Group
05.2016 - 07.2018
- Responsible for developing, editing and proofreading accurate and quality content used by proposal writers when responding to UHC Key Account, Public Sector and National Accounts for Group Medicare and Retiree proposals.
- Refined complex sections of the proposal database
- Facilitated team trainings and designed job aids specific to Medicare Part D to educate and streamline proposal processes
- Worked in partnership with numerous business segments, building relationships and collaborating on projects improve processes while increasing an adoption of standards for content output
Business Project Sr. Analyst
Cigna
06.2015 - 01.2016
- Molded a previously non-existent role into a value-added, critical component to the success of the Go-To-Market pharmacy organization through the combination of diligent relationship-building and formulation of structured procedures and job functions·
- Collaborated with Pharmacy Benefit Consultants on pharmacy RFPs/RFIs; including the strategic selection of value-added initiatives in all high profile cases, pricing reviews, formulary and network disruption analyses, and various ad-hoc requests
- Frequently engaged with various business segments and matrix partners to provide subject matter expertise in the execution of pharmacy RFPs/RFIs
- Developed and maintained a Market Intelligence SharePoint site for the Cigna Pharmacy Management organization
- Participated in reporting projects employing expert skills in excel to gauge sales operations and future sales opportunities
Pharmacy Proposal Consultant
Cigna
12.2012 - 06.2015
- Drove the RFP/RFI process by executing strategy meetings with sales representatives, account managers, underwriting matrix partners, and Cigna product owners for both new and existing business
- As a senior team member, led several high-profile and government cases, partnering with senior leadership to establish Cigna's value proposition and tailored strategies
- Developed and improved the Cigna Payer Solutions Pharmacy process by building and maintaining associated database records, standard operating procedures, and SharePoint website – ultimately transforming into the single point-of-contact for RFP expertise within this niche of Cigna sales segment
- Coordinated and lead team meetings
- Provided mentoring and training to new hires
- Participated in various Proposal Management (PM) projects, organizations, and pilots to improve process, quality, and ensure the interests of Cigna's customers are represented
- Participated in the Association of Proposal Management Professionals organization
Administrative Assistant Sr. Associate
Cigna
12.2011 - 12.2012
- Worked consultatively with proposal strategists to produce high quality, hard copy RFPs accurately tailored to fit client's needs
- Facilitated case assignment process by ensuring all applicable PM areas were assigned according to case details
- Participated in various PM projects to ensure productivity and quality control within the department, including the management of improved archiving maintenance procedures on a new PM database
Management Trainee
Enterprise Rent-A-Car
01.2011 - 12.2012
- Provided excellent customer service, while multi-tasking, in a face paced environment
- Continuously met and exceed monthly goals on sales matrices while retaining an above group average for six month in sales matrix
- Established and maintained current and new accounts to gain additional business
- Maintained accounts receivable on a daily basis
Education
Bachelor of Science - Entrepreneurship
East Carolina University
Greenville, NC01.2009
Business Management -
Eastern Connecticut State University
Willimantic, CT01.2007
Skills
- Product strategy and development
- Project planning
- KPI tracking
- Stakeholder communications
- Pricing strategy
- Research and trend analysis
- Vendor management
- Data-driven decision-making
- Expert level knowledge in Microsoft Excel, PowerPoint and Word
- Excellent written and verbal communication skills
- Six Sigma Yellow Belt Certified
Timeline
Product Manager
UnitedHealth Group
10.2020 - Current
Sr. Product Analyst
UnitedHealth Group
07.2018 - 10.2020
Proposal Development Sr. Consultant
UnitedHealth Group
05.2016 - 07.2018
Business Project Sr. Analyst
Cigna
06.2015 - 01.2016
Pharmacy Proposal Consultant
Cigna
12.2012 - 06.2015
Administrative Assistant Sr. Associate
Cigna
12.2011 - 12.2012
Management Trainee
Enterprise Rent-A-Car
01.2011 - 12.2012
Bachelor of Science - Entrepreneurship
East Carolina University
Business Management -
Eastern Connecticut State University
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