Katherine Drummond
Lincoln,CA
Summary
Proven to excel in high-pressure environments, I leveraged my active listening and exceptional customer service skills at Moi's Thai Cafe to foster customer loyalty and enhance team efficiency. My adeptness at POS systems and commitment to cleanliness drove significant improvements in operational workflow and customer satisfaction, showcasing my ability to adapt and thrive in diverse settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lake Wildwood Pool - Lifeguard
Assistant Manager/Swim Lesson Coordinator ; LWWA
04.2021 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
- Attentively monitored swimmers to identify distress.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Moi's Thai Cafe
Cahier/Barista/Server/Assistant Manager
06.2021 - 07.2024
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
The Oaks Clubhouse
Server/Busser ; Lake Wildwood Association
03.2024 - 06.2024
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Cultivated warm relationships with regular customers.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
Education
High School Diploma -
Nevada Union High School
Grass Valley, CA06.2024
Skills
- Friendly and Outgoing
- Active listener
- Exceptional customer service
- Cleanliness
- Adaptive and creative
- Order Taking
- Cash Register Operation
- Safe Food Handling
- POS Systems
- Menu Memorization
- Up-selling
- Team Player
Certification
- First Aid/CPR Certified
- Lifeguard Certified
Languages
English
Native or Bilingual
Thai
Native or Bilingual
Timeline
The Oaks Clubhouse
Server/Busser ; Lake Wildwood Association
03.2024 - 06.2024
Moi's Thai Cafe
Cahier/Barista/Server/Assistant Manager
06.2021 - 07.2024
Lake Wildwood Pool - Lifeguard
Assistant Manager/Swim Lesson Coordinator ; LWWA
04.2021 - Current
High School Diploma -
Nevada Union High School
- First Aid/CPR Certified
- Lifeguard Certified
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