Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Duckworth

Crockett,CA

Summary

Energetic team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of enthusiasm and dedication. Extroverted and adaptable.

Overview

5
5
years of professional experience

Work History

Volunteer

Various
07.2021 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • When not in school, I volunteered my free time assisting with events hosted by local churches. This involved preparing food and drinks, serving and packaging the prepared food, and setting and cleaning up facilities before and after use.
  • Events were community-based fundraisers.

Pharmacy Customer Associate, Designated Hitter

Walgreens
11.2020 - 06.2021
  • Worked as a cashier at the front of the store, as well as in the pharmacy.
  • Organized and checked out prescriptions and assisted customers with over-the-counter medical needs.
  • Stocked merchandise.
  • Regularly assisted customers in all areas of the store: front registers, photo processing, pharmacy, store floor, cosmetics.
  • Assisted pharmacists administering the COVID-19 vaccine on site in nursing homes; was also in charge of receiving and verifying all paperwork involved.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Assisted with price verifications and implemented adjustments for discounts or promotions.
  • Processed purchases and handled payment transactions using POS system.
  • Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.

Crew Team Member

McDonald’s
04.2018 - 01.2020
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Became familiar with products to answer questions and make suggestions.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Greeted customers at drive-thru and took food orders.
  • Used proper techniques to prepare food and ingredients.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Recorded orders by answering customer questions and entering requests in system.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Education

Anthropology

Contra Costa College, State University
Richmond, CA
01.2024

Diploma - Law

Pinole Valley High School
Pinole, CA
06.2017

Skills

  • Excellent customer service
  • Creative problem solver
  • Adaptable
  • Proficient in POS systems
  • Thrives in fast-paced, busy environments
  • Good communication
  • Team player
  • Active listening
  • Time management
  • Loves people
  • Calm under pressure

Timeline

Volunteer

Various
07.2021 - Current

Pharmacy Customer Associate, Designated Hitter

Walgreens
11.2020 - 06.2021

Crew Team Member

McDonald’s
04.2018 - 01.2020

Anthropology

Contra Costa College, State University

Diploma - Law

Pinole Valley High School

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Katherine Duckworth