Summary
Overview
Work History
Education
Skills
Languages
Contact
Timeline
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Katherine Duluc

Hazleton,Pennsylvania

Summary

A highly innovative and enthusiastic Assistant, Possessing experience assisting supervisors with warehouse and Whole sale stores management. Great time management at office work. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

Administrative Assistant to the Executive Director

Mission Foods Corporation
05.2023 - 01.2024
  • Safeguarded sensitive information by maintaining strict confidentiality in all aspects of administrative duties.
  • Improved internal communication by creating and distributing timely meeting agendas, minutes, and follow-up action items.
  • Ensured compliance with company policies and regulatory requirements through diligent record-keeping practices.
  • Facilitated smooth event coordination by organizing logistics, materials, and guest registration for conferences and meetings.
  • Maintained a professional appearance of common areas including conference rooms and reception area, ensuring a welcoming environment for guests.
  • Optimized budget management by tracking expenses, processing invoices, and providing regular financial reports to the Executive Director.
  • Planned and coordinated internal meetings, off-site events and team-building exercises by selecting vendors and venues, managing budgets and developing event plans.
  • Resolved administrative problems by coordinating preparation of reports, analyzing data and identifying solutions.
  • Prepared correspondence, reports and other documents in final formats, using correct punctuation, capitalization, spelling, grammar and style.
  • Accelerated problem resolution timeframes by promptly addressing any administrative issues or concerns raised within the office environment.
  • Assisted with initial screening for different positions by setting up interviews, processing new hire paperwork and helping with payroll.
  • Enhanced Executive Director''s productivity by effectively managing their schedule, appointments, and travel arrangements.
  • Took accurate minutes of meetings by using Type recording tools, reading meeting agendas, and typing up minutes after meeting.
  • Strengthened vendor relationships by serving as a liaison between external partners and the organization on contract negotiations and procurement matters.
  • Elevated customer service experiences through prompt response to inquiries from both internal and external parties.
  • Promoted a positive work environment by fostering open communication channels among staff members at all levels of the organization.

CSR TSS

Community Bank NA
09.2022 - 05.2023
  • Developed and updated databases to handle customer data.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Tracked customer service cases and updated service software with customer information.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Educated customers on online banking and mobile banking applications.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Referred customers to other banking departments for specialized services.

Human Resources Recruiter

Michaels DC
08.2021 - 12.2021
  • Facilitated interview and hiring discussions with interviewers and hiring managers and maintained reports and performance metrics to generate outcomes.
  • Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
  • Guided candidate recruitment and selection to create and drive workforce in alignment with company diversity and inclusion goals.
  • Conducted Number recruiting events to grow passive talent pipeline to prepare for future hiring needs.

Mobile expert / customer service

T-Mobile
09.2019 - 10.2020
  • Manage excel (For 3 months)
  • Assist customers over the phone
  • Assist customers in store
  • Multitask
  • Sale phone services and devices
  • Scan devices into inventory
  • Keep up with inventory
  • Keep up with Money count and place money safely in a security box
  • Make phone calls to customers
  • Schedule appointments and remind customers

Server’s Assistant

Yankee Stadium
03.2017 - 10.2019
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Communicated customer needs clearly to kitchen staff for fast, accurate orders.
  • Collaborated with other staff members to maintain high-level customer satisfaction.
  • Complied with all food safety and sanitation regulations to reduce restaurant risks.
  • Assisted with dining room set up prior to and after service period.
  • Supported fast table turnover by taking customer orders and payments accurately and efficiently.

Customer Service Representative

BJ's Wholesale Club
01.2017 - 01.2019
  • Manage a computer and a radio to communicate with managers and supervisors
  • Established memberships for clients.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.

Education

Franklin K. Lane High School

Human Services - Human Resources Development

Lackawanna College
Nanticoke, PA

Skills

  • Comunication Skills
  • Bilingual
  • Multitaksing
  • Agile
  • People Oriented
  • Time Management
  • Well
  • Spoken
  • Office Work Oriented
  • Microsoft Word
  • Prioritization
  • Customer Service
  • Reading Comprehension
  • Understanding Customer Needs
  • Staff Training
  • Conflict Mediation
  • Speaking
  • Sales Expertise
  • Office administration
  • Staff management
  • Document preparation
  • Schedule management
  • Mail handling
  • Financial services
  • Multi-line phone proficiency
  • Meeting planning
  • Report analysis
  • Conference planning
  • Presentation creation
  • Customer service
  • Phone etiquette
  • Information confidentiality
  • Meticulous attention to detail
  • Task delegation
  • Executive support
  • Conflict management

Languages

Spanish
Native or Bilingual

Contact

Hazleton, Pennsylvania 18201

Timeline

Administrative Assistant to the Executive Director

Mission Foods Corporation
05.2023 - 01.2024

CSR TSS

Community Bank NA
09.2022 - 05.2023

Human Resources Recruiter

Michaels DC
08.2021 - 12.2021

Mobile expert / customer service

T-Mobile
09.2019 - 10.2020

Server’s Assistant

Yankee Stadium
03.2017 - 10.2019

Customer Service Representative

BJ's Wholesale Club
01.2017 - 01.2019

Franklin K. Lane High School

Human Services - Human Resources Development

Lackawanna College

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Katherine Duluc