Katherine Dunn
North Little Rock,AR
Summary
Customer-focused, trustworthy, and highly skilled in communication, problem-solving, time management, Cash/Payment handling, Punctual and reliable. Versatile and adjustable to all career growth and change. Willing to work whenever needed (with appropriate notice). Very hard-working and love the potential for advancement in the company. Strict adherence to store and company policies and regulations. Have years of expertise in operating various types of Point-of-Sale(POS) systems by fostering an evolving knowledge through continuous expansion of skills, keeping the hardware and software up-to-date, attending meetings, and learning through study skills and critical thinking. Can multitask through high-volume, fast-paced environments utilizing critical thinking skills, management training, and a step-by-step approach to completing daily work routines and goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Fresh Starts Inc.
11.2023 - 04.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained accurate records of customer transactions for reporting purposes.
- Ensured timely resolution of any discrepancies encountered during daily financial audits.
- Identified and resolved discrepancies and errors in customer accounts.
- Performed data entry and completed proper paperwork.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity..
- Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
- Provided exceptional support to customers by addressing inquiries related to billing and payments in a timely manner.
- Contributed to business growth by analyzing sales data, identifying patterns, and offering insights into potential areas of expansion or adjustment.
- Developed and implemented strategies to improve collection processes and reduce overdue payments.
Cashier/Customer Service
Misbah LLC, Diamond Park Shell Station
06.2023 - 10.2023
- Cashier, Stock, Deli Food Handling, POS Functioning, Customer Service
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
Make-Ready Technician
Repair Hero LLC
06.2020 - 06.2023
- RENTAL CLEAN OUT, PERFORM ESTIMATES, HANDLE CASH AND PAYMENTS, SET UP APPOINTMENTS, COLLECT PAST DUE OR DUE PAYMENT, INVENTORY AND ORDER SUPPLIES, ADMINISTRATIVE DUTIES, PAINTING, DRYWALL REPAIR AND INSTALL, FLOORING TEAR DOWN AND INSTALL, INSTALL OR REPAIR TRIM, SIDING, GENERAL LABOR, ROOF REPAIR, LANDSCAPING, TREE SERVICE, DRIVEWAY INSTALL AND REPAIR, MAKE READY FOR RENTAL
Head Housekeeper/ Manager
Manda's Homecare inc.
04.2018 - 06.2020
- CLEAN, SANITIZE, ORGANIZE, DEODORIZE, AND DECORATE HOMES, HANDLE CASH AND PAYMENTS, ORDER SUPPLIES, PAY WORKERS, AND HANDLE FINANCIAL FUNCTIONS WITH COMPANY ACCOUNT, SET UP APPOINTMENTS, PERFORM ESTIMATES, INVENTORY AND ORGANIZE ALL SUPPLIES, COOKING, DIETARY AIDE, AND INVENTORY KITCHEN SUPPLIES, MAKE SHOPPING LIST AND FILL THE ORDER IF NEEDED, LANDSCAPING AND GARDENING, CUSTOMER SERVICE AND CARE, PET CARE, PLANT CARE, DRIVING TO/FROM, LAUNDRY, ASSIST IN SELF-CARE, MAKING THE HOUSE PRESENTABLE AND FUNCTIONAL FOR FAMILY EVENTS, FAMILY EVENT COORDINATOR AND CLEAN UP, SMALL RESIDENTIAL REPAIR, VEHICLE DETAILING AND PROPER MAINTENANCE DUTIES
Crew Leader
Luke's Lawn care of ar
09.2017 - 02.2018
- LAWN CARE, MOW LAWNS, LANDSCAPING, TRASH PICKUP, CUSTOMER SERVICE, HANDLE CASH AND PAYMENTS, SET UP APPOINTMENTS, PERFORM ESTIMATES, ORGANIZE, INVENTORY, AND MAINTAIN ALL SUPPLIES AND EQUIPMENT, TELECOMMUNICATION- ANSWER PHONES, HANDLE CUSTOMER, ENCOURAGE WORD OF MOUTH RECOMMENDATIONS, HANDLE ANY ISSUES, AND PROMOTE THE BUSINESS IN A POSITIVE MANNER, PLANT TREES, PLANT SHRUBS AND PLANTS, DOOR TO DOOR SALES, ADVERTISING AND PROMOTING
Education
Associate of Applied Science - AAS Medical Billing and Coding
University of Arkansas Grantham
Little Rock04.2025
GED -
Cabot High School
Cabot, AR10.2000
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Excellent time management skills
- Meticulous attention to detail
- Budgeting and finance
- Computer Skills
- Team Leadership
- Professional and Courteous
- Documentation And Reporting
- Cleaning and sanitizing
- Cash Register Operation
- Organizational abilities
- Cash handling expertise
- Complex Problem-Solving
- POS system operations
- Adaptable and Flexible
- Store merchandise stocking
- Scheduling and Planning
- Inbound phone call handling
- Office Management
- Database entry
- Performance Improvement
- Motivational Abilities
- Store safety protocols
- Cooperative Attitude
Certification
- Driver's License, 12/01/22, 01/01/30
- ServSafe Management Certificate, 02/01/23, 01/01/28
- Food Handler Certification
Assessments
- Attention to detail, Proficient, 05/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
- Work style: Reliability, Proficient, 05/01/23, Tendency to be reliable, dependable, and act with integrity at work
- Cleaner fit, Proficient, 05/01/23, Measures the traits that are important for successful cleaners
- Basic mechanical knowledge, Proficient, 05/01/23, Understanding and applying mechanical concepts and processes
- Basic maintenance and repair, Proficient, 08/01/23, Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
- Work motivation, Proficient, 05/01/23, Level of motivation and discipline applied toward work
- Delivery driver, Proficient, 08/01/23, Interpreting instructions or signs and solving problems
Personal Information
Relocation: Anywhere
Timeline
Customer Service Manager
Fresh Starts Inc.
11.2023 - 04.2024
Cashier/Customer Service
Misbah LLC, Diamond Park Shell Station
06.2023 - 10.2023
Make-Ready Technician
Repair Hero LLC
06.2020 - 06.2023
Head Housekeeper/ Manager
Manda's Homecare inc.
04.2018 - 06.2020
Crew Leader
Luke's Lawn care of ar
09.2017 - 02.2018
Associate of Applied Science - AAS Medical Billing and Coding
University of Arkansas Grantham
GED -
Cabot High School
- Driver's License, 12/01/22, 01/01/30
- ServSafe Management Certificate, 02/01/23, 01/01/28
- Food Handler Certification
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