Resourceful and growth-centered professional with 8+ years of customer service experience, skilled in multitasking, prioritzeing and time managemanagement . Utilizes knowledge, communication skills, and an analytical mindset to assess client needs, offer personalized solutions, and easily build strong rapport.
Overview
2025
2025
years of professional experience
Work History
Deli Clerk
Fred Meyer
Bremerton, WA
12.2023 - Current
Greeted customers in a friendly and professional manner.
Acquired skills in both Bakery and Starbucks
Maintained cleanliness of the deli area and equipment.
Stocked shelves with fresh items daily.
Trained new employees on proper handling of food, safety protocols, and customer service techniques.
Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
Operated cash register accurately and efficiently for customer transactions.
Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
Sales Associate/Key Holder
ERHCo Inc.
Clackamas, OR
12.2021 - 04.2023
Provide proactive assistance to customers by understanding requirements, assessing needs, and suggesting suitable pairs as per size, color, and pricing requirements, while contributing to driving a 15% increase in sales
Handle the check-out process by referring customers to the cash counter, verifying goods, and informing customers regarding prices to process cash, check, and credit card transactions
Manage on-time opening and closing of the store by checking door locks and security systems before leaving at shift end to ensure customer-ready store during working hours of store
Rearrange merchandise displays and organized the entire store by restocking shoe shelves and removing items after trial to maintain cleanliness and improve appearance with a keen focus on attracting more customers
Participate in inventory transfers within store and from one branch to another while serving across 7 Portland stores
Benefits Specialist
Colonial Life & Accident Insurance Co.
Portland, OR
07.2018 - 12.2022
Guided 30+ clients on a daily basis regarding supplemental insurance benefits to offer detailed insight on additional financial protection for unexpected events while answering queries regarding enrollments, changes, and updates
Oversaw client enrollment in relevant benefits programs on an online platform, from account creation through plan selection, eligibility verification, and documentation to confirmation in accordance with set guidelines
Leveraged strong communication skills to foster partnerships with internal and external personnel while identifying new opportunities to ensure program success by providing high-quality benefits
Improved learning process for benefits counselors by identifying training needs and developing a knowledge base for delivery of comprehensive support to maximize revenue in the early stage of the job
Personal Assistant
Mary Kay
Gresham, OR
09.2014 - 06.2018
Facilitated 2 directors by managing inventory functions from monitoring inventory levels for records’ accuracy while providing regular reports, updating on current performance
Developed and updated spreadsheets with high precision to track and manage the personal/business expenses of directors while keeping overall invoices and records
Prepared directors for the day by managing schedules, informing them about upcoming appointments, and providing required materials for client meetings while answering customer calls on behalf of the assigned director
Mental Health Counselor
Christie School
Lake Oswego, OR
Conducted initial assessments of clients to diagnose mental health disorders and develop treatment plans.
Developed therapeutic relationships with clients and their families to ensure effective communication.
Collaborated with other healthcare providers to coordinate comprehensive care for clients.
Maintained detailed records of client progress in accordance with HIPAA regulations.
Offered referrals to community resources that could assist clients in meeting their needs.
Provided case management services including linking clients to necessary social services or community supports.
Education
Master - Marriage & Family Therapy
George Fox University
Newberg, OR
Bachelor of Arts - Sociology
Illinois Wesleyan University
Bloomington, IL
Skills
Customer Service & Support
Comprehensive Reporting
Sales Maximization
Product Knowledge
Needs Assessment
Standards Compliance
Comprehensive Documentation Development
Benefits Programs Consultation
Data Acquisition & Interpretation
Client Enrollment and Assessment
Client Intake and Assessment
Diverse Benefits Enrollment Systems
Collaborating With Multidisciplinary Teams
Partnership Management With Agencies
Awards
Leader in Benefits Counseling Award, Colonial Life