Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
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Katherine DuPriest

Port Orchard,WA

Summary

Resourceful and growth-centered professional with 8+ years of customer service experience, skilled in multitasking, prioritzeing and time managemanagement . Utilizes knowledge, communication skills, and an analytical mindset to assess client needs, offer personalized solutions, and easily build strong rapport.

Overview

2025
2025
years of professional experience

Work History

Deli Clerk

Fred Meyer
Bremerton, WA
12.2023 - Current
  • Greeted customers in a friendly and professional manner.
  • Acquired skills in both Bakery and Starbucks
  • Maintained cleanliness of the deli area and equipment.
  • Stocked shelves with fresh items daily.
  • Trained new employees on proper handling of food, safety protocols, and customer service techniques.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Operated cash register accurately and efficiently for customer transactions.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.

Sales Associate/Key Holder

ERHCo Inc.
Clackamas, OR
12.2021 - 04.2023
  • Provide proactive assistance to customers by understanding requirements, assessing needs, and suggesting suitable pairs as per size, color, and pricing requirements, while contributing to driving a 15% increase in sales
  • Handle the check-out process by referring customers to the cash counter, verifying goods, and informing customers regarding prices to process cash, check, and credit card transactions
  • Manage on-time opening and closing of the store by checking door locks and security systems before leaving at shift end to ensure customer-ready store during working hours of store
  • Rearrange merchandise displays and organized the entire store by restocking shoe shelves and removing items after trial to maintain cleanliness and improve appearance with a keen focus on attracting more customers
  • Participate in inventory transfers within store and from one branch to another while serving across 7 Portland stores

Benefits Specialist

Colonial Life & Accident Insurance Co.
Portland, OR
07.2018 - 12.2022
  • Guided 30+ clients on a daily basis regarding supplemental insurance benefits to offer detailed insight on additional financial protection for unexpected events while answering queries regarding enrollments, changes, and updates
  • Oversaw client enrollment in relevant benefits programs on an online platform, from account creation through plan selection, eligibility verification, and documentation to confirmation in accordance with set guidelines
  • Leveraged strong communication skills to foster partnerships with internal and external personnel while identifying new opportunities to ensure program success by providing high-quality benefits
  • Improved learning process for benefits counselors by identifying training needs and developing a knowledge base for delivery of comprehensive support to maximize revenue in the early stage of the job

Personal Assistant

Mary Kay
Gresham, OR
09.2014 - 06.2018
  • Facilitated 2 directors by managing inventory functions from monitoring inventory levels for records’ accuracy while providing regular reports, updating on current performance
  • Developed and updated spreadsheets with high precision to track and manage the personal/business expenses of directors while keeping overall invoices and records
  • Prepared directors for the day by managing schedules, informing them about upcoming appointments, and providing required materials for client meetings while answering customer calls on behalf of the assigned director

Mental Health Counselor

Christie School
Lake Oswego, OR
  • Conducted initial assessments of clients to diagnose mental health disorders and develop treatment plans.
  • Developed therapeutic relationships with clients and their families to ensure effective communication.
  • Collaborated with other healthcare providers to coordinate comprehensive care for clients.
  • Maintained detailed records of client progress in accordance with HIPAA regulations.
  • Offered referrals to community resources that could assist clients in meeting their needs.
  • Provided case management services including linking clients to necessary social services or community supports.

Education

Master - Marriage & Family Therapy

George Fox University
Newberg, OR

Bachelor of Arts - Sociology

Illinois Wesleyan University
Bloomington, IL

Skills

  • Customer Service & Support
  • Comprehensive Reporting
  • Sales Maximization
  • Product Knowledge
  • Needs Assessment
  • Standards Compliance
  • Comprehensive Documentation Development
  • Benefits Programs Consultation
  • Data Acquisition & Interpretation
  • Client Enrollment and Assessment
  • Client Intake and Assessment
  • Diverse Benefits Enrollment Systems
  • Collaborating With Multidisciplinary Teams
  • Partnership Management With Agencies

Awards

Leader in Benefits Counseling Award, Colonial Life

References

References available upon request.

Timeline

Deli Clerk

Fred Meyer
12.2023 - Current

Sales Associate/Key Holder

ERHCo Inc.
12.2021 - 04.2023

Benefits Specialist

Colonial Life & Accident Insurance Co.
07.2018 - 12.2022

Personal Assistant

Mary Kay
09.2014 - 06.2018

Mental Health Counselor

Christie School

Master - Marriage & Family Therapy

George Fox University

Bachelor of Arts - Sociology

Illinois Wesleyan University
Katherine DuPriest