Katherine Duvall
Louisville,KY
Summary
Highly enthusiastic customer service professional with 30 years client experience in various fields.
Overview
35
35
years of professional experience
Work History
Customer Service Representative
UniFirst
03.2019 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
FLOOR ASSOCIATE
LOWES
03.2018 - 03.2019
- Day to day contact with customers
- Down stocking and loading of products
CUSTOMER SERVICE/TELLER
L&N CREDIT UNION
08.2017 - 03.2018
- Day to day contact with customer
- Processing customers' accounts
- Promoted other accounts that the credit union offered
CUSTOMER SERVICE/INVOICING SERVICE REPRESENTATIVE
PUBLISHERS PRINTING COMPANY
06.1989 - 06.2017
- Developed excellent client relationship and earned reputation for exceeding goals
- Day to day problem solving
- Process paperwork that was required to achieve finish product
- Updated clients each day on progress of their publications
- This included show and newsstand editions that required to be delivered by certain dates
- Invoice and give estimates to customer upon completion of publications or for proposed publications
Education
High School -
SOUTHERN HIGH SCHOOL
05.1979
Skills
- Strong organizational skills
- Active listening skills
- Seasoned in conflict resolution
- Sharp problem solver
- Invoice processing
- Courteous demeanor
- Training experience in different fields of company
- Energetic work attitude
- Telecommunication skills
Activities
I enjoy people and helping of others. I am an early riser, so I don't miss the day. I have always been a hard worker and enjoy the satisfaction of a job well done.
Timeline
Customer Service Representative
UniFirst
03.2019 - 11.2024
FLOOR ASSOCIATE
LOWES
03.2018 - 03.2019
CUSTOMER SERVICE/TELLER
L&N CREDIT UNION
08.2017 - 03.2018
CUSTOMER SERVICE/INVOICING SERVICE REPRESENTATIVE
PUBLISHERS PRINTING COMPANY
06.1989 - 06.2017
High School -
SOUTHERN HIGH SCHOOL
Similar Profiles
Kirk PenrodKirk Penrod
Truck Unloader at UniFirstTruck Unloader at UniFirst
Natalie MeadowsNatalie Meadows
OUTSIDE SALES CONSULTANT at UNIFIRSTOUTSIDE SALES CONSULTANT at UNIFIRST
Parker KoontzParker Koontz
Production Supervisor at UniFirstProduction Supervisor at UniFirst
Jason HedgepathJason Hedgepath
Receiving Team Member at UniFirstReceiving Team Member at UniFirst
Maria GomezMaria Gomez
Lead Care Manager at Pair TeamLead Care Manager at Pair Team