Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Katherine Eagler

Kernersville,NC

Summary

Compassionate and driven Home Care Manager with experience in overseeing day-to-day operations of home care. Successfully implement patient care plans, supervise staff, and ensure compliance with healthcare regulations. Notable strengths include problem-solving skills, effective communication, and team leadership capabilities. Have positively influenced previous work environments through improved patient satisfaction and enhanced operational efficiency.

Overview

8
8
years of professional experience

Work History

Director of Home Care

Arbor Acres United Methodist Retirement Community
Winston-Salem, NC
07.2020 - Current
  • Conducted performance reviews for Home Care employees.
  • Developed, implemented and monitored Home Care policies and procedures.
  • Evaluated employee performance against established goals and objectives.
  • Recruited, interviewed and hired new Home Care staff.
  • Promoted a positive work environment which fostered collaboration among team members.
  • Monitored quality assurance activities within the department to identify areas of improvement.
  • Created, managed and maintained budget for Home Care services.
  • Analyzed financial data such as budget reports, cost analyses, in order to make informed decisions regarding resource allocation.
  • Identified opportunities for organizational growth through market analysis and research.
  • Negotiated contracts with vendors for purchasing supplies at discounted rates.
  • Managed daily operations including scheduling, staffing, problem resolution and customer service issues.
  • Provided ongoing support and guidance to Home Care staff members.
  • Ensured compliance with all federal, state and local laws related to home health care services.
  • Developed marketing campaigns aimed at increasing visibility of home health care services offered by organization.
  • Implemented quality improvement initiatives to enhance the efficiency and effectiveness of home care services.
  • Oversaw recruitment, hiring, and orientation of new home care personnel.
  • Ensured all home care activities were documented in compliance with policy and regulatory requirements.
  • Developed policies and procedures for providing home health care services in accordance with state and federal regulations.

Client Services Manager

Bayada Home Health
Thomasville, NC
04.2017 - 07.2020
  • Ensured compliance with company standards for customer service delivery.
  • Managed customer inquiries and complaints in a timely manner.
  • Performed data analysis to identify areas of improvement in client services operations.
  • Developed and maintained scheduling systems to ensure efficient workflow.
  • Analyzed current staffing levels, production demands, and customer needs to develop staffing plans.
  • Ensured compliance with all applicable federal, state, and local labor regulations.
  • Performed clerical duties.
  • Utilized MS Office and Excel to analyze data and create spreadsheets.
  • Utilized scheduling software to organize and update daily, weekly, and monthly schedules.
  • Developing performance metrics to measure success of client services initiatives.
  • Created reports on the status of client services using various software applications.
  • Coordinated and supervised daily activities of the client services team.
  • Managing budgets associated with client services activities.
  • Ensure that clients can stay safely at home.
  • Delivery of service with compassion, excellence and reliability.

Education

Some College (No Degree) - Vocal Performance

North Carolina School of The Arts
Winston-Salem, NC

Some College (No Degree) - Musical Theater

Coker College
Hartsville

High School Diploma -

High Point Central High School
High Point, NC
05-1998

Skills

  • Policy writing
  • Budget management
  • Quality assurance
  • Staff recruitment
  • Compliance monitoring
  • Customer relationship management
  • Effective communication
  • Team leadership
  • Conflict resolution
  • Process improvement
  • Home care regulations
  • Scheduling and staffing
  • Training and mentoring
  • Adaptability
  • Team collaboration
  • Patient advocacy
  • Self motivation
  • Reliability

Accomplishments

  • 2023 Larry Minnix National Leading Age Graduate
  • 2025 NC Leading Age Award Recipient (Excellence in Leadership)

Timeline

Director of Home Care

Arbor Acres United Methodist Retirement Community
07.2020 - Current

Client Services Manager

Bayada Home Health
04.2017 - 07.2020

Some College (No Degree) - Vocal Performance

North Carolina School of The Arts

Some College (No Degree) - Musical Theater

Coker College

High School Diploma -

High Point Central High School

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