Katherine Eberts
Onancock,VA
Summary
Friendly Dental Referral Specalist builds long-lasting relationships with patients. Highly skilled in performing both clerical and medical tasks. Works independently and maintains superb interpersonal skills.
I am a hardworking employee with great customer skills, and devoted to giving every customer a positive experience.
Overview
1
1
Certification
Work History
Medical Receptionist/Insurance Billing Specialist
Onley Community Health Center
Onley, Virginia
1983 - 1993
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Processed patient payments and scanned identification and insurance cards.
- Checked patients in and out for appointments and collected co-payments.
- Conducted patient intake interviews to collect medical information and insurance details.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Protected patients by observing strict HIPAA guidelines.
- Scheduled and confirmed patient appointments and consultations.
- Verified insurance coverage for appointments and collected co-payments as required.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Completed relevant insurance and other claim forms.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Greeted and checked in patients, updating patient information.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Informed patients of financial responsibilities prior to rendering services.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Communicated with patients with compassion while keeping medical information private.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Dental Referral Specalist
Eastern Shore Rural Health System
Onancock, VA
09.2017 - 11/06/23
- Scheduled patients appointments with Dental Specialist
- Verified patients insurance information
- Verified, updated and entered patient information into system.
- Verified patient's eligibility for benefits under various insurance plans.
- Answered and managed incoming calls and emails.
- Processed referrals to specialists when required by the dentist.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked with cross-functional teams to achieve goals.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Gathered and verified insurance requirements to meet payer requirements.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained schedule of class assignments to meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered 15-20 calls per shift to assist with customer questions and concerns.
- Maintained updated knowledge through continuing education and advanced training.
Xray Tech. Limited/Nursing Assist.
Onley Community Health Center
Onley, VA
1990 - 2015
- Completed daily room cleaning and organizing to provide patients with clean environment.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Engaged with patient family and friends to provide courteous visit experience.
- Prepared treatment rooms for examinations by stocking them with necessary supplies and ensuring that all equipment was in proper working order.
- Collected specimens from patients for laboratory testing purposes.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Collected specimens for laboratory testing such as urine samples and blood draws.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Maintained sanitary conditions by providing immediate wound care and dressing changes.
- Managed supplies and restocked inventory to promote optimal availability for patient care.
- Assisted with lifting patients to move on or off examination tables.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained schedule of class assignments to meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
Education
Xray Tech. Limited - Xray Tech. Limited
Shore Memorial Hospital
Nassawadox, Virginia06-2011
Emergency Medical Tech. 1978 - Certified Shock Trauma Tech.
Cape Charles Rescue Squad
Cape Charles, VA06-1979
High School Diploma -
Northampton High School
Eastville, VA06-1968
Skills
- Patient Relations
- Insurance Verification
- Problem-Solving
- Dental Referral Specalist
Affiliations
- I am a Certified Lay Servant for the Cashville Charge which allows me to lead worship services every Sunday with my Pastor Rev. Roland Major. This certification also allows me to bring the message/sermon when my Pastor is sick or on vacation. Certification renewed in 2023. Valid for 3 years
Certification
I completed a class to become a Healing Touch Practitioner. This program works with individuals to allow relaxation and deal with medical illness, stress, and blood pressure. Completed Program in 1995
Additional information on myself
- Member of our choir : The Andrew Chapel Gospel Heirs
- Chair of the PPR Committee
- I enjoy baking for the members of our church
- Enjoy yard work and music
- Member of a Bible Study Group
- 2017 fractured rt. hip/replacement done. Rt. leg 1/2 inch shorter and now use a cane
- Radiology license not renewed for 2018
- Did not renew Shock Trauma Tech. certification
Accomplishments
30 year service award in Oct. 2023
References
References available upon request.
Timeline
Dental Referral Specalist
Eastern Shore Rural Health System
09.2017 - 11/06/23
Medical Receptionist/Insurance Billing Specialist
Onley Community Health Center
1983 - 1993
Xray Tech. Limited/Nursing Assist.
Onley Community Health Center
1990 - 2015
Xray Tech. Limited - Xray Tech. Limited
Shore Memorial Hospital
Emergency Medical Tech. 1978 - Certified Shock Trauma Tech.
Cape Charles Rescue Squad
High School Diploma -
Northampton High School
I completed a class to become a Healing Touch Practitioner. This program works with individuals to allow relaxation and deal with medical illness, stress, and blood pressure. Completed Program in 1995
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