Katherine Edwards
Benson,North Carolina
Overview
12
12
years of professional experience
1
1
Certification
Work History
Practice Manager- Primary Care
WakeMed Health and Hospitals
09.2019 - Current
- Supervision of outpatient physician services and practice operations day-to-day needs as well as various improvement processes initiatives, pilots, and programs
- HR management including employee performance and development of both clinical and nonclinical staff, disciplinary processes, as well as recruiting, interviewing, onboarding, training, and overall engagement
- Management of the patient experience, patient complaints, investigations, developing processes and managing processes
- Supervision of provider-based needs regarding quality metrics, resources, templates, schedules, overseeing provider-based concerns as well as networking needs
- Experience with project management and coordinating multiple departmental needs with multi-unit experience
- Audit and Maintain compliance with established laws, regulations, and policies regarding infection prevention, environment of care, EEOC, Joint Commission, Health and Human Services, OSHA, and other requirements as outlined by industry regulatory agencies
General Manager
MyEyeDr Optometry
08.2015 - 09.2019
- Supervision of staff and overseeing daily operations as well as overall implementation and/or creation of new initiatives
- Manage all operational practice needs including HR process, employee development, training, schedules, customer satisfaction, payroll, budgets, networking relationships, and inventory management
- Leader in sales and troubleshooting including successful track record for improving metrics, record breaking sales, and identifying new opportunities to connect with new business
- Multi-unit management experience with3 locations resulting in record breaking sales volumes and long-term outperforming KPIs
- Assessed weaknesses for process improvement planning, implementation of said plans and overseeing underperforming locations
- Mentored new and underperforming managers to meet improvement goals
Optical Manager
EyeCareCenter
09.2013 - 08.2015
- Supervision of optical operations including quality review, inventory management, accounts payable and vendor invoicing, and invoice processing
- Responsible for all office visuals and supporting marketing efforts
- Responsible for exceeding patient expectations through appropriate and customized recommendations for prescription, product availability, insurance authorizations, and patient personal needs
- Ensure patient satisfaction and resolve patient complaints
- Responsible for coordinating learning opportunities for staff, vendor and rep meetings, and continual education
Senior Assistant Manager – Employee Focus
Charming Charlie
03.2013 - 09.2013
- Responsible for all aspects of employee development, supervision, and human centric leadership to promote a positive culture
- Assisted with overall operational management of the store including HR processes and coaching opportunities, schedules, payroll management, profit and loss statements, and all retail operations
- Tracked and identified process improvement for key indicators to ensure metrics were met including volumes and customer satisfaction
Skills
- Marketing
- Multi-Unit Management
- Customer Service
- Financial Management
- Recruiting and Onboarding
- Teambuilding
- Networking
- Employee Development and Training
- Project Management
- Human Resources Management
- Employee Engagement
- Process Improvement, PDSAs, and Waste Reduction
- Proficient with Epic, Kronos, Microsoft Office and Teams, EPSI
- Risk Management
- Lean Six Sigma
Certification
- Bachelors of Sociology - North Carolina State University
- Heart Saver Certification
- Cognitive Coaching Certification
- Lean Six Sigma Certification
Timeline
Practice Manager- Primary Care
WakeMed Health and Hospitals
09.2019 - Current
General Manager
MyEyeDr Optometry
08.2015 - 09.2019
Optical Manager
EyeCareCenter
09.2013 - 08.2015
Senior Assistant Manager – Employee Focus
Charming Charlie
03.2013 - 09.2013
- Bachelors of Sociology - North Carolina State University
- Heart Saver Certification
- Cognitive Coaching Certification
- Lean Six Sigma Certification
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