Katherine Grimaldi

• Answered phones and routed voicemails to respective employees.
• Provided guidance and advice on best practices related to scheduling initiatives.
• Assisted organizational efforts by filing, entering data and answering phones.
• Performed follow up calls to confirm scheduled appointments.
• Answered incoming calls from potential new patients and existing patient inquiries.
• Assisted physicians and nursing staff by providing administrative support services.
• Assisted in scheduling, rescheduling, and canceling appointments for patients.
• Provided clear instructions to patients regarding their upcoming visits.
• Reviewed patient medical history documents prior to appointment scheduling.
• Maintained accurate records of patient appointments in computer system.
• Provided timely, courteous, and knowledgeable responses to information requests.
• Scheduled and confirmed appointments.
• Completed day-to-day duties accurately and efficiently.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Documented visitor count to record number of individuals entering.
• Checked in luggage for departing passengers, ensuring that all bags were properly tagged and loaded onto the ship.
• Coordinated with crew members to ensure a smooth embarkation process for arriving passengers.
• Greeted passengers and answered questions regarding their cruise experience.

•Meet and greet guests cordially, responding to their inquiries in a knowledgeable and pleasant manner as well as assisting and directing debarkation and embarkation of guest.
• Monitors the flow of traffic in the luggage area, including U.S. Customs and Border Protection (CBP) areas.
• Guides the flow of traffic throughout the terminal, including: secure areas, walkways, check–in areas, gangways and elevators/escalators and direct guests accordingly.
• Answers general questions in an accurate and pleasant manner and provides pertinent information regarding boarding and sailing; takes the initiative to assist guests.
• Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation.
• Escorts and monitors guests pending boarding status or requiring additional documentation..
• Assists guests with locating luggage and completing lost luggage forms, when necessary.
• Reviews and verifies validity of all travel documents presented by guests for check-in.
• Inputs guest travel information using the registration system and checks in each guest upon arrival. Ensures required information is accurately processed and/or paperwork is completed.
• Provides guests with stateroom keys and pertinent boarding information, according to department manual and training.

• Managed patient scheduling and appointment confirmations to enhance office efficiency.
• Assisted in maintaining accurate patient records using dental management software.
• Handled patient inquiries and provided exceptional customer service to ensure satisfaction.
• Coordinated insurance verification processes to expedite claims and minimize delays.
• Maintained cleanliness and organization of reception area, contributing to a welcoming environment.
• Helped patients complete necessary medical forms and documentation.
• Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Provided excellent customer service to create positive experiences and build patient trust.
• Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.