Katherine Emery

• Deliver outstanding service to clients to maintain and extend relationship for future business opportunities.
• Support clients with cultivation Metrc and Distribution Metrc.
• Data entry, reporting, transport needs.
• Authored detailed work plans to meet business priorities and deadlines.

FARMS AND DISTROS

• The Humboldt Cure
• Benbow Valley Farms
• Calimax Farms
• Kalifornia Green Acres
• Green Grove Farms
• Boss Hass Ranch
• Bizzy Bee Farms
• Sky Farm
• Apollo Distribution
• Artisan Farms
• Humboldt Synchronicitress
• Salmon Creek Family Farms
• Golden Chronic Farms
• Treasure Camp
• Mad River Medicinals
• Palo Verde Medicinals

• Developed strong working relationships with farms, internal teams and management with scheduling and communication skills.
• Gathered customer data to develop daily pickup schedules, enabling proper staffing, vehicle assignments, routes, product amounts, travel details for overnight trips and accommodations for customers and staff.
• Coordinated payouts on pickup routes.
• Set up pickup appointments with farms and distribution.
• Coordinated with farms and Sisu staff to ensure positive, efficient pickups.
• Ensured all Metrc was correct for successful pickups.
• Metrc Data entry.
• Met with Customers for cash payouts and coordinated money wires.
• Established relationships with farms and facilitated and maintained sales.
• Promoted Sisu services, manufacturing, processing and flower sales.

• Provided customer service and communication with farms regarding sales, testing, pricing, payment.
• Provided guidance through County and State Licensing process.
• Provided Metrc cultivation consulting and services.
• Fielded customer questions regarding available services, status of farms' product in sales, manufacturing, processing and packaging departments.
• Logged call information and solutions provided into internal database.
• Networked in community, facilitating and retaining business relationships.
• Provided in person support daily in Garberville office, handled payments, invoicing, money counting and Metrc questions.
• Event planning - planned and coordinated Emerald Cup 2019 for companies' booth and contest entries.

• Provided regular customer service to merchants and sales partners.
• Performed regular administrative processing tasks such as account closures and reopens, quality assurance checks on newly boarded accounts, manual fee increases and pricing restructures.
• Provided technical terminal support.
• Familiar with First Data and EPX processing platforms and their programs/tools.
• Supported portfolio transitions and platform conversions.
• Experienced with creating gateway accounts with Inovio, Netbilling, NMI, Auth.Net, and Planet Payment.
• Assisted merchants with understanding credit card processing industry, compliance issues they face, how to manage charge backs, how to locate and reconcile funds and how to put fraud protections in place for their protection.
• Provided information to merchants via email and phone.

• Developed and managed sales accounts and customer relationships.
• Provided ongoing customer service to clients and managed contracts.
• Represented Shred Aware at Eureka Chapter of BNI (Business Networking International), network and business referral organization and obtained and provided referrals for new business.
• Lead group as President and facilitated meetings weekly.
• Represented Shred Aware at different Chamber of Commerce meetings and gatherings.
• Presented speeches regularly to large groups of people about services we offered.
• Initiated and developed relationships with major organizations, private companies and community members for purpose of branding three companies and increasing business to organizations.

• Developed and managed payment processing accounts with local business owners, organized and facilitated meetings, evaluated existing contracts with competing payment processing companies, assisted merchants in getting out of current contracts and into new contracts with Encore.
• Leased equipment and educated merchants on use.
• Provided technical support for merchants with their credit card terminals.
• Promoted perks to contracts such as business cards, gift cards, and online advertising.
• Provided on going customer service with contracted clients.
• Outreached regularly in community to increase business accounts and sign more contracts.

• Managed California state programs for Licensed Family Child Care Providers and Licensed Exempt Child Care Providers (friends, family, and neighbors) in Humboldt County.
• Developed outreach strategy focused on increasing childcare in Humboldt County as well as educational opportunities and support for childcare providers.
• Provided regular support for providers for curriculum, resources in community and state, home visits and nutrition.
• Assisted local state licensing agent with licensing process and training of local childcare providers.
• Provided in home/facility visits before licensing analyst in order to ensure that individual family childcare home or preschool was ready for licensing visit.
• Developed and facilitated workshops and educational programs for local providers from entire county and organized incentives for programs.

• .Developed and implemented workshops, preschool programs and birthday parties.
• Managed Discovery Store inside museum.
• Managed employees and museum membership.
• Developed daily lessons and ran daily operations of museum.