Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Engasser

Melbourne,FL

Summary

Dynamic Barista with proven expertise in inventory management and exceptional customer service at Starbucks. Excelled in fostering a positive environment, enhancing customer loyalty through outstanding service, and reducing wastage. Skilled in cash handling and team leadership, significantly contributing to a collaborative and efficient workplace. Demonstrated adaptability and a keen eye for detail, ensuring high-quality beverage presentation and satisfaction.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
07.2022 - 10.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Helped management keep adequate supply on hand by notifying of shortages.

Cashier

Circle K Corp
02.2022 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Education

GED -

Clearlake Adult Education Center
1225 Clearlake Rd, Cocoa, FL 32922
09.2016

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Cleanliness
  • Exceptional customer service
  • Team Leadership
  • Adaptive and creative
  • Cash Register Operation
  • Excellent memory
  • POS Systems
  • Menu Memorization
  • Hospitality service expertise
  • New Hire Training

Timeline

Barista

Starbucks
07.2022 - 10.2023

Cashier

Circle K Corp
02.2022 - 05.2022

GED -

Clearlake Adult Education Center

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Katherine Engasser