Katherine Enriquez

(Seasonal position through BLM Fire)

• Directs aircraft and vehicle movement.
• Monitors activities such as fueling and loading fire retardant chemicals.
• Ensures safety and risk management.
• Responsible for maintaining airtanker base, aircraft ramp, vehicles and equipment.
• Recording times on forms and documents pertinent activity in logs regarding aircraft.
• Utilized computer system to record information, produce reports and detailed documents.

• Transported inventory items to appropriate locations.
• Packed items into appropriate containers for shipment.
• Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
• Kept storage areas organized, clean, and secure to fully protect company assets.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.