Hi, I’m
Katherine Ernst
Traverse City,MI
Languages
American Sign Language
Limited Working
Summary
Practical Certified Lifeguard with well-honed supervisory skills. Certified in CPR and AED. Reliable and safety-minded with exceptional customer service when assisting guests. Remains poised and grounded in stressful situations.
Overview
3
years of professional experience
Work History
Great Wolf Lodge ResortTraverse City, MI
Lifeguard
06.2021 - Current
Job overview
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Checked pool and surrounding areas for hazardous conditions.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Saved distressed persons using rescue techniques and equipment.
- Evaluated injured or ill persons to determine nature and extent of concerns.
- Learned new techniques to better serve guests' needs.
- Kept up with continuing education requirements to maintain certification.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Qdoba Mexican GrillTraverse City, MI
Server Trainer
08.2019 - 02.2021
Job overview
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Conducted performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
West Senior High SchoolTraverse City, MI
High School Diploma
06.2023
University Overview
- Honor Roll [6th through 12th grade]
- Completed AP course in World History [Received a 5 on AP Exam]
- Completed AP course in Psychology [Received a 5 on AP Exam]
- Completed AP course in Chemistry {received a 4 on AP Exam]
- 1260 on SAT
- 3.98 Weighted GPA
- 3.83 Unweighted GPA
- Ranked in Top 5% of class
- Will graduate with anticipated summa cum laude
Northwestern Michigan CollegeTraverse City, MI
No Degree
University Overview
- 3.66 GPA
- Honor Roll Fall 2021, Spring 2022, Fall 2022
- 29 Credit hours
Skills
- Pool Policies Enforcement
- Facility Inspections
- Parks and Recreation Policies
- CPR/AR/AED Proficiency
- Emergent Care
- Lifeguard Procedures
- First Aid
- Crowd Control
- Has worked with Hazardous Chemicals and Bloodborne Pathogens
- Hazard Detection
- Emergency Medical Treatment
- Critical Thinking
- Judgment and Decision-Making
- Emergency Awareness
- Full Safety Compliance
- Customer Transactions
- Customer Relations
Volunteer Work
- Participated in JNHS and volunteered at the Elk Lodge VA Association during veteran dinners
- Volunteered at my church nursery and during vacation bible school
Timeline
Lifeguard
Great Wolf Lodge Resort
06.2021 - Current
Server Trainer
Qdoba Mexican Grill
08.2019 - 02.2021
Northwestern Michigan College
No Degree
West Senior High School
High School Diploma