Hi, I’m
Katherine Ernst
Colorado Springs,CO
Summary
Dedicated customer service professional with practiced interactive skills to deliver above and beyond customer service to guests. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals.
Overview
8
years of professional experience
Work History
Old Spaghetti Factory
Server/BOH
08.2022 - 06.2023
Job overview
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Cleaned and maintained work areas, equipment and utensils.
- Stocked and rotated food items according to expiration dates.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supported needs of 6-20 - person wait staff who attended to specific needs of countless customers daily for semi upscale restaurant with social relevancy and intentionality
American Cruise Lines
Housekeeper/Server
04.2022 - 08.2022
Job overview
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Colorado Rib And Chophouse
Server
04.2019 - 03.2021
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Taste of Philly
Manager
12.2015 - 03.2019
Job overview
- Solved unresolved customer issues.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Managed work flow to exceed quality service goals.
- Strong leader of customer support staff.
- Conducted inventory and restocked items throughout the day.
- Managed and motivated employees to be productive and engaged in work.
- Managed over 50-75 calls per day
Education
Provost AcademyGreenwood Village, CO
High School Diploma
06.2015
Skills
- Quick learner
- Organized multi-tasker
- Team player
- Cash flow management
- Customer Service-Focused
- POS system expert
Timeline
Server/BOH
Old Spaghetti Factory
08.2022 - 06.2023
Housekeeper/Server
American Cruise Lines
04.2022 - 08.2022
Server
Colorado Rib And Chophouse
04.2019 - 03.2021
Manager
Taste of Philly
12.2015 - 03.2019
Provost Academy
High School Diploma
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