Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Katherine España

Glendale,AZ

Summary

Dedicated licensed cosmetologist with over 30 years of experience delivering exceptional customer service, technical expertise, and innovative styling solutions. Proven ability to create welcoming environments and maintain high client satisfaction through personalized services.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Licensed Cosmetologist

Self Employed Services
Las Cruces, New Mexico
01.1992 - 05.2025
  • Trained or supervised other hairstylists, hairdressers and assistants.
  • Responded to customer inquiries by phone, email, and in person.
  • Assessed client features and preferences to advise personalized makeup and hair styling techniques.
  • Kept records of all client appointments using computerized scheduling software programs.
  • Maintained a clean and orderly workstation while adhering to safety standards.
  • Performed a variety of services including hair cutting, styling, coloring, highlights and extensions.
  • Created an inviting atmosphere for all customers by providing friendly customer service.
  • Ensured that all necessary supplies were stocked before beginning any given service.
  • Adhered strictly to health regulations when performing services such as waxing or threading.
  • Attended continuing education courses in order to stay up-to-date on the latest techniques in the industry.
  • Greeted customers warmly upon arrival and provided refreshments if requested.
  • Provided beauty consultations to clients, determining their individual needs and preferences.
  • Administered chemical services such as perms, relaxers, keratin treatments and hair straightening systems.
  • Streamlined cleaning processes for treatment rooms to decrease wait times.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
  • Scheduled appointments for customers using internal software system.
  • Performed administrative tasks related to managing customer accounts and payment processing.
  • Collected payment from customers and scheduled next appointments.
  • Educated clients on proper at-home care techniques and products to extend the life of their style or color.
  • Maintained a professional appearance at all times while working with clients both inside and outside the salon environment.
  • Collaborated with team members to ensure seamless service delivery.
  • Performed chemical treatments, including coloring and perming services.
  • Assisted in scheduling appointments and managing client flow efficiently.
  • Maintained cleanliness and organization of workstations and tools.
  • Consulted with clients on hair care needs and product recommendations.
  • Provided personalized haircuts and styling services to diverse clientele.

Bartender

NM Vintage Wines
Mesilla, New Mexico
02.2016 - 01.2018
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Maintained cleanliness and organization of bar area to ensure efficient service.
  • Performed opening and closing duties including restocking supplies.
  • Developed good working relationships with fellow employees through effective communication.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Customer Service Representative

Albertsons
Las Cruces, New Mexico
03.2015 - 01.2017
  • Assisted customers with product inquiries and resolved issues efficiently.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained store appearance by organizing shelves and displays regularly.
  • Collaborated with team members to ensure smooth daily operations.
  • Handled customer complaints with empathy and professionalism to ensure satisfaction.
  • Provided product knowledge to customers for informed purchasing decisions.
  • Conducted inventory checks to support stock management and availability.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

Some College (No Degree) - Liberal Arts And Sciences

New Mexico State University
Las Cruces, NM

Skills

  • Customer relationship management
  • Inventory management
  • Appointment scheduling
  • Collaboration with team members
  • Problem solving
  • Attention to detail
  • Effective communication
  • Conflict resolution
  • Time management
  • Creative styling

Certification

  • Food Handler Certification
  • Title 4 Liquor Certification

Affiliations

  • Enjoy traveling
  • Enjoy education

References

References available upon request.

Timeline

Bartender

NM Vintage Wines
02.2016 - 01.2018

Customer Service Representative

Albertsons
03.2015 - 01.2017

Licensed Cosmetologist

Self Employed Services
01.1992 - 05.2025

Some College (No Degree) - Liberal Arts And Sciences

New Mexico State University

Similar Profiles

CREATE PROFILE