Katherine Evans
Princeton,North Carolina
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Pursuing a full-time role that presents professional challenges, effective time management, and problem-solving expertise.
Overview
30
30
years of professional experience
Work History
School Bus Driver
Johnston County Public Schools
08.2004 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
Customer Service Representative
Walmart
04.2002 - 08.2004
- Participate in faculty meetings and customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Walgreens
04.1995 - 04.2002
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Spearheaded initiatives aimed at improving first-call resolution rates, resulting in higher levels of client satisfaction.
- Supervised 3 + in providing excellent customer service requiring assistance.
Education
High School - L3 program
Clayton High School
ClaytonAssociate - Teacher's Assistant
Johnston Community College
Smithfield, North CarolinaCertificate of Technical Studies - Internet Technology
Goodwill Community Foundation
Online Courses 03-2023
Skills
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Customer-oriented
- Active listening
- Critical thinking
- Data entry
- Relationship building
Languages
English
Certification
- Crisis Prevention and Intervention Training – Crisis Prevention Institute.
- Wheelchair Securement Training Certificate – Q'Straint/Sure-Lok or similar.
- First Aid Certification
Accomplishments
- Coordinated with lead teacher to create age-appropriate lesson plans for students with special needs.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionPaid time offHealthcare benefitsPaid sick leaveCareer advancementInterests
Church, Beach, Family time & spending time with friends
Quote
I praise you, for I am fearfully and wonderfully made. Wonderful are your works; my soul know it very well.
Psalm:139
God
Timeline
School Bus Driver
Johnston County Public Schools
08.2004 - Current
Customer Service Representative
Walmart
04.2002 - 08.2004
Customer Service Representative
Walgreens
04.1995 - 04.2002
High School - L3 program
Clayton High School
Associate - Teacher's Assistant
Johnston Community College
Certificate of Technical Studies - Internet Technology
Goodwill Community Foundation
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