Katherine Fantone
Avella,PA
Summary
Highly organized and dedicated individual with a proven track record of delivering exceptional customer service in fast-paced environments. Possessing a keen attention to detail and strong decision-making skills, excels in managing multiple, concurrent tasks. Self-motivated work ethic enables effective performance both independently and as part of a team.
Overview
18
18
years of professional experience
Work History
Controller
Municipal Mutual Insurance
11.2022 - Current
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Accurately completed financial statement audits and thoroughly reviewed results.
- Completed year-end close processes through effective supervision financial functions and regular treasury transactions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
Bank Teller
WesBanco
10.2019 - 11.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Provides account services to customers by receiving deposits, loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits
- Record all transactions promptly, accurately, and in compliance with all internal controls and established policies and procedures
- Reconciles cash drawer by proving cash transactions, counting and packaging currency and coin, as well as reconciling loan coupons and other transactions
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Live Nursery Specialist
Lowe’s Home Improvement
08.2009 - 08.2014
- Responsible for managing and monitoring the sales, inventory, orders and shrink for over $1.5million of live goods including tropical, annuals, perennials, shrubs and trees
- Performed various administrative functions including: ordering all plant Purchase Orders, reconciling all live good inventory, and managing live nursery shrink program
- Developed team communications and information for Live Nursery Department meetings
- Under my supervision/direction the store become a top five sales store in region (127 stores) and was most improved nursery shrink store
Cashier
Lowe’s Home Improvement
07.2006 - 08.2009
- Resolved customer complaints and maintained clean and tidy checkout area
- Maintained customer satisfaction while handling product returns quickly and professionally
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Processed POS transactions, including checks, cash and credit purchases or refunds
Skills
- Great communication skills
- Strong organizational skills
- Scheduling and calendar management
- Problem-solving
- Expense validation
- Professional communication
- Office administration
- Internal controls
Timeline
Controller
Municipal Mutual Insurance
11.2022 - Current
Bank Teller
WesBanco
10.2019 - 11.2022
Live Nursery Specialist
Lowe’s Home Improvement
08.2009 - 08.2014
Cashier
Lowe’s Home Improvement
07.2006 - 08.2009
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