Hi, I’m
Katherine Farrington
Colchester,CT
Summary
Dynamic Employee Benefits Advisor with Aflac, recognized for streamlining enrollment processes and enhancing client understanding through impactful workshops. Proven expertise in benefits administration and strong negotiation skills, driving cost-effective solutions while fostering collaboration. Adept at building relationships, resulting in increased client satisfaction and retention.
Knowledgeable Account Manager with solid foundation in employee benefits management and advisory services. Proven track record of implementing effective benefits strategies that enhance employee satisfaction. Demonstrates strong analytical skills and excellent communication abilities.
Overview
17
years of professional experience
1
Certification
Work History
Aflac
Employee Benefits Advisor
07.2024 - Current
Job overview
- Streamlined the benefits enrollment process for clients, leading to increased efficiency and accuracy.
- Facilitated educational workshops on employee benefits topics, increasing awareness and understanding within organizations.
- Served as subject matter expert in answering questions from colleagues regarding benefits.
- Developed detailed benefits presentations for new clients, resulting in a higher conversion rate.
- Developed strong working relationships with key stakeholders at client companies, fostering collaboration and communication regarding benefit matters.
- Implemented effective strategies aimed at reducing overall costs associated with employee benefits packages without sacrificing quality or coverage levels.
- Participated in design and ongoing management of benefit plans.
KeyBank National Association
Account Manager - B2B Business Development
09.2020 - 11.2023
Job overview
- Implemented creative marketing strategies that led to increased brand visibility and awareness among target customers.
- Secured new business opportunities through networking and relationship-building activities.
- Developed an in-depth understanding of industry trends, enabling better anticipation of client needs and staying ahead of competitors.
- Nurtured long-term relationships with key clients, resulting in increased repeat business and referrals.
- Delivered impactful product presentations that resonated with clients'' unique challenges and needs.
- Consistently met or exceeded monthly sales targets by effectively managing leads and closing deals.
KeyBank National Association
Team Lead
09.2018 - 09.2020
Job overview
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Citizens Bank
Business Development Manager
01.2015 - 09.2018
Job overview
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
Citizens Bank
Branch Manager
11.2008 - 01.2015
Job overview
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Education
Central Connecticut State UniversityNew Britain, CT
No Degree from General
Skills
- Strong negotiation
- Sales experience
- Employee relations
- Expert communication
- Benefits administration
- Financial acumen
- Teamwork and collaboration
- Problem-solving
Certification
- Individual and Group Life, Accident & Health License in CT & NJ
Timeline
Employee Benefits Advisor
Aflac
07.2024 - Current
Account Manager - B2B Business Development
KeyBank National Association
09.2020 - 11.2023
Team Lead
KeyBank National Association
09.2018 - 09.2020
Business Development Manager
Citizens Bank
01.2015 - 09.2018
Branch Manager
Citizens Bank
11.2008 - 01.2015
Central Connecticut State University
No Degree from General
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