Katherine Fees
Gilbert,Arizona
Summary
Dynamic Account Manager at SmartPractice with a proven track record in enhancing client satisfaction and retention. Skilled in account management and customer service, I successfully resolved escalated issues and achieved sales goals, fostering long-term relationships that drive loyalty and success. Committed to teamwork and collaboration, I consistently anticipate client needs.
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Account Manager
SmartPractice
02.2000 - 02.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Recorded accurate and efficient records in customer database.
- Set and achieved company defined sales goals.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.,
- Established long-term customer relationships to enhance client loyalty and satisfaction.
Education
Business
South Mountain Community College
Phoenix, AZSkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Goal oriented
Timeline
Account Manager
SmartPractice
02.2000 - 02.2025
Business
South Mountain Community College
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