Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Felix

Fontana

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

17
17
years of professional experience

Work History

Branch Manager

BrightStar Care
Claremont
10.2022 - 11.2023
  • Responsible for overall branch operations and accountable for all personnel, both office and field staff.
  • Partnered closely with Director of Nursing to maximize patient-centered care.
  • Demonstrated effective and efficient scheduling, accurate and timely billing, coding, and payroll.
  • Held all staff accountable for safe, compassionate, and high-quality care to every client.
  • Ensured care and coverage 24/7 to meet the needs of our clients and protect Brightstar brand standards.

Brightstar Care

Covid Patient Care Technician
Claremont, CA
01.2021 - 10.2022
  • Provided exceptional patient care in both facility and home settings

Private Caregiver

Private Home
Fontana, CA
01.2017 - 10.2022
  • Perform housekeeping duties and meal preparation.
  • Administer medications following doctor's order and monitor for adverse reactions.
  • Assisted clients with daily living activities and personal grooming.
  • Kept client cares neat, clean, and free of hazards.

Med Tech/Patient Care Technician

Montclair Royale Assisted Living With Memory Care
Montclair, CA
11.2019 - 01.2021
  • Maintained accurate records of patient care, condition, progress, and concerns.
  • Monitor vital signs, blood pressure, and pulse.
  • Respond appropriately to physical, emotional, and mental needs of resident.
  • Test and record blood glucose levels.
  • Administer prescribed medications to residents and maintain related medical records under supervision of Nurse.
  • Document reasons prescribed medications are not administered.
  • Record and restock medication inventories.

Data Entry Clerk

Iron Mountain
Fontana, CA
10.2015 - 11.2016
  • Operated various office equipment such as scanners, printers. when required.
  • Audited new data, identifying potential issues and corroborating reports.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
  • Average 9500 key strokes daily
  • Lift up to 45 lbs
  • Stored hard copies of data in organized files to optimize retrieval.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Exceeded quality goals to support team productivity.

Client Intake Specialist/Sales Associate

Lexxiom Inc
Fontana
02.2008 - 12.2014
  • Provide back office support for four debt settlement law firms.
  • Verified eligibility criteria for programs prior to enrollment.

  • Gathered and documented detailed information about clients' needs, preferences, and background.
  • Reviewed applications for completeness and accuracy before submitting them to appropriate departments.
  • Worked closely with other staff members to coordinate efficient client intake procedures.
  • Developed trusting relationships with customers by making personal connections.
  • Worked with fellow sales team members to achieve group targets.

Retail Assistant Manager

Coach
Rancho Cucamonga, CA
11.2006 - 05.2008
  • Developed loyal customer base through engagement and capture of customer phone and e-mail information.
  • Trained staff to have extensive product knowledge and upselling skills.
  • Supervised bank deposits and inventory receipts as part of closing procedures.
  • Processed sales transactions via cash register and telephone orders.
  • Monitored inventory levels and reordered merchandise as needed.

Education

High School Diploma -

Etiwanda High School
Etiwanda, Ca
06-2006

Some College (No Degree) - Vocational Nursing

American Career College
Ontario, CA

Skills

  • Sales Professional
  • Shift Scheduling
  • Work Prioritization
  • Multi-Tasking Ability
  • Strong Interpersonal Skills
  • Customer Relationships
  • Reliable
  • Team Player
  • Bilingual in Tagalog
  • Excellent Work Ethic
  • Attention to Detail
  • 10 Key Data Entry

Timeline

Branch Manager

BrightStar Care
10.2022 - 11.2023

Brightstar Care

Covid Patient Care Technician
01.2021 - 10.2022

Med Tech/Patient Care Technician

Montclair Royale Assisted Living With Memory Care
11.2019 - 01.2021

Private Caregiver

Private Home
01.2017 - 10.2022

Data Entry Clerk

Iron Mountain
10.2015 - 11.2016

Client Intake Specialist/Sales Associate

Lexxiom Inc
02.2008 - 12.2014

Retail Assistant Manager

Coach
11.2006 - 05.2008

High School Diploma -

Etiwanda High School

Some College (No Degree) - Vocational Nursing

American Career College

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Katherine Felix