Katherine Ferguson
Chicago,IL
Summary
Driven Senior Disability Representative with a proven track record at Sedgwick, where I excelled in handling customer complaints and exceeding performance targets. Skilled in customer support and data entry, I bring a goal-oriented mindset and a knack for bolstering customer relations, ensuring business retention through results-driven strategies.
Overview
11
11
years of professional experience
Work History
Senior Disability Representative
Sedgwick
05.2013 - Current
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Education
Masters - Sports Administration
Canisius College
Buffalo, NYBachelors - Business
Lake Forest College
Lake Forest, ILSkills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
Timeline
Senior Disability Representative
Sedgwick
05.2013 - Current
Masters - Sports Administration
Canisius College
Bachelors - Business
Lake Forest College