Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katherine Fernandes

Flushing,NY

Summary

Adept at enhancing security and customer service, my tenure at West Hab showcases my ability to prioritize safety and foster a welcoming environment. Leveraging skills in CCTV monitoring and superior customer service, I excel in emergency response and incident reporting, significantly reducing risk and improving client satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Security Officer

West Hab
05.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.

Home Health Aide

Dry Harbor Nursing Home & Rehabilitation Center
03.2023 - 05.2024
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Provided transportation and appointments management.
  • Administered medications in accordance with doctor's instructions.

Medical Technician

Rapid Testing
12.2021 - 09.2022
  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
  • Collected and processed laboratory specimens to obtain samples for analysis.
  • Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
  • Performed routine maintenance on medical equipment, ensuring reliability and accuracy of test results.

Sales Associate

Centry 21 Department Store
12.2009 - 12.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.

Cook's Assistant

Citi Field
03.2009 - 09.2012
  • Cleaned and maintained work areas, equipment and utensils.
  • Followed food safety practices and sanitation guidelines.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Stocked and rotated food items according to expiration dates.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Monitored food temperature, discarding items not stored correctly.
  • Pushed, pulled and transported large loads and objects.
  • Skilled at working independently and collaboratively in a team environment.

Education

Bachelor of Arts - Bachelor Of Arts in English

Karachi University
Karachi
12-1996

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • Detail-oriented
  • CCTV monitoring
  • Superior customer service
  • Emergency response
  • Access control

Certification

  • Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).

Timeline

Security Officer

West Hab
05.2024 - Current

Home Health Aide

Dry Harbor Nursing Home & Rehabilitation Center
03.2023 - 05.2024

Medical Technician

Rapid Testing
12.2021 - 09.2022

Sales Associate

Centry 21 Department Store
12.2009 - 12.2020

Cook's Assistant

Citi Field
03.2009 - 09.2012

Bachelor of Arts - Bachelor Of Arts in English

Karachi University

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Katherine Fernandes